Blackbaud NetCommunity vs. DonorDrive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud NetCommunity
Score 5.5 out of 10
N/A
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users: Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni…N/A
DonorDrive
Score 8.0 out of 10
N/A
DonorDrive is an online fundraising solution. Some key features include: Mobile Donations, Custom Profile, and Personal Campaigns.N/A
Pricing
Blackbaud NetCommunityDonorDrive
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud NetCommunityDonorDrive
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Blackbaud NetCommunityDonorDrive
Considered Both Products
Blackbaud NetCommunity
Chose Blackbaud NetCommunity
We use NC Spark in combination with other tools: Raiser's Edge, Team Raiser (a portion of Luminate Online). We got it in a package with Raiser's Edge. Without the peer-to-peer fundraising functionality it cannot be the only stand alone tool for fundraising. It also lacks a lot …
DonorDrive

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Blackbaud NetCommunityDonorDrive
Small Businesses
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud NetCommunityDonorDrive
Likelihood to Recommend
2.0
(23 ratings)
9.0
(1 ratings)
Likelihood to Renew
5.6
(5 ratings)
-
(0 ratings)
Usability
8.2
(2 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(4 ratings)
-
(0 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
1.9
(3 ratings)
-
(0 ratings)
User Testimonials
Blackbaud NetCommunityDonorDrive
Likelihood to Recommend
Blackbaud
For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
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DonorDrive
It is well suited for all peer to peer fundraising events!! It will be a timesaver for all those who work on these types of events. Its also very reasonable for smaller organizations, which can be out-priced by some of the other larger competitors.
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Pros
Blackbaud
  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
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DonorDrive
  • Does data calculation of key KPIs for you as soon as you pull up the event.
  • Your data is at your fingertips. Want to contact a current walker, all the info you need is right in the dashboard. No having to look the constituent up, pull a report, etc.
  • They have a great online support (chat and email features) as well as great how to videos. Saves me time as well because I can send my users there instead of having to help them troubleshoot.
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Cons
Blackbaud
  • When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
  • From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
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DonorDrive
  • Better year over year (by walk date) data
  • Scheduled and triggered notifications could allow more flexibility (as well as the text feature)
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Likelihood to Renew
Blackbaud
The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
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DonorDrive
No answers on this topic
Usability
Blackbaud
The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
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DonorDrive
No answers on this topic
Reliability and Availability
Blackbaud
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
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DonorDrive
No answers on this topic
Performance
Blackbaud
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
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DonorDrive
No answers on this topic
Support Rating
Blackbaud
Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
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DonorDrive
No answers on this topic
In-Person Training
Blackbaud
As expected. Courseware was a nice reference guide.
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DonorDrive
No answers on this topic
Implementation Rating
Blackbaud
I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
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DonorDrive
No answers on this topic
Alternatives Considered
Blackbaud
We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
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DonorDrive
I have used Blackbaud's Kintera, Team Raiser, and a few more versions
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Return on Investment
Blackbaud
  • We were able to purchase a package integrating all types of Blackbaud products which integrate.
  • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
  • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
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DonorDrive
  • Very large ROI! Our numbers grew by 17% in online fundraising in year one, and we are well on our way to seeing that increase or more in year two.
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