What users are saying about
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Top Rated
155 Ratings
62 Ratings
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Score 6.5 out of 100

EveryAction

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Top Rated
155 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Blackbaud NetCommunity is rated higher in 2 areas: Availability, Support Rating
  • EveryAction is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Performance, Implementation Rating
  • Blackbaud NetCommunity and EveryAction are tied in 1 area: Usability

Likelihood to Recommend

6.5

Blackbaud NetCommunity

65%
22 Ratings
8.3

EveryAction

83%
113 Ratings

Likelihood to Renew

5.6

Blackbaud NetCommunity

56%
5 Ratings
8.7

EveryAction

87%
4 Ratings

Usability

8.2

Blackbaud NetCommunity

82%
2 Ratings
8.2

EveryAction

82%
5 Ratings

Availability

9.0

Blackbaud NetCommunity

90%
2 Ratings
8.8

EveryAction

88%
109 Ratings

Performance

8.0

Blackbaud NetCommunity

80%
2 Ratings
8.5

EveryAction

85%
2 Ratings

Support Rating

10.0

Blackbaud NetCommunity

100%
8 Ratings
7.3

EveryAction

73%
7 Ratings

In-Person Training

9.0

Blackbaud NetCommunity

90%
1 Rating

EveryAction

N/A
0 Ratings

Online Training

Blackbaud NetCommunity

N/A
0 Ratings
10.0

EveryAction

100%
1 Rating

Implementation Rating

1.9

Blackbaud NetCommunity

19%
6 Ratings
7.2

EveryAction

72%
108 Ratings

Configurability

Blackbaud NetCommunity

N/A
0 Ratings
5.5

EveryAction

55%
2 Ratings

Ease of integration

Blackbaud NetCommunity

N/A
0 Ratings
9.0

EveryAction

90%
2 Ratings

Product Scalability

Blackbaud NetCommunity

N/A
0 Ratings
10.0

EveryAction

100%
2 Ratings

Vendor post-sale

Blackbaud NetCommunity

N/A
0 Ratings
10.0

EveryAction

100%
1 Rating

Vendor pre-sale

Blackbaud NetCommunity

N/A
0 Ratings
10.0

EveryAction

100%
1 Rating

Likelihood to Recommend

Blackbaud

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Read full review

EveryAction

EveryAction is ideal for any advocacy group that is organizing the public to engage with their elected officials on issues. We primarily use it to send out Action Alerts calling on supporters to sign letters and petitions. From advocating with the local school board for more investment in mental health supports for students to advocating with the Governor to enact into law legislation to reduce child poverty -- EveryAction is a vital tool in our advocacy for public policies and public funding that support the well-being of children.
Read full review

Pros

Blackbaud

  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
Read full review

EveryAction

  • Acknowledgement letters
  • Keeping track of donations
  • Allowing changes to be made to donations if necessary, even after a couple of days (our old system was very difficult to make changes to a donation record)
  • Allows for direct attachment of any electronic documents to the donor profile
Read full review

Cons

Blackbaud

  • NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
  • Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
  • Although A/B testing is available within NetCommunity, it is not easy to set up.
Read full review

EveryAction

  • Getting help from the ticketing help system--it can take a long time to get a response.
  • I'd be interested to see more email templates available for us to use or take inspiration from.
  • The log-out times for EveryAction can be frustrating, especially when you get logged out in the middle of building a campaign and you lose information.
Read full review

Pricing Details

Blackbaud NetCommunity

Starting Price

Editions & Modules

Blackbaud NetCommunity editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    EveryAction

    Starting Price

    Editions & Modules

    EveryAction editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Contact EveryAction for detailed pricing information. You can request more information at everyaction.com/get-demo

      Pricing Info

      Likelihood to Renew

      Blackbaud

      The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
      Read full review

      EveryAction

      The concerns that have yet to be resolved are significant and will influence our decision to renew, but the heavy lift of migrating again within three years may make the decision inevitable
      Read full review

      Usability

      Blackbaud

      The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
      Read full review

      EveryAction

      It's just so easy--there isn't a lot of techy lingo or graphics, so a regular person can log in and have a sense of what does what. There might be a few terms you need to learn, but everything is in common English so you can almost always find what you're looking for.
      Read full review

      Reliability and Availability

      Blackbaud

      Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
      Read full review

      EveryAction

      Before the pandemic, tech support was 10/10, but now it’s a little harder to get ahold of someone. I completely understand the difficulty now with working from home and everything so I’m not upset, it just does cause a little worry when I’m pressed for time. A lot of it is my fault for leaving things to the last minute though :/
      Read full review

      Performance

      Blackbaud

      Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
      Read full review

      EveryAction

      Will not go higher than 8 because of how often I end up locked out
      Read full review

      Support Rating

      Blackbaud

      Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
      Read full review

      EveryAction

      Support is really good. The answers are always extremely helpful and really walk you through all the steps necessary to answer your questions. I do wish they had capacity for a live chat feature to allow for quicker responses because occasionally there can be a bit of a lag of a day or so to get a response.
      Read full review

      In-Person Training

      Blackbaud

      As expected. Courseware was a nice reference guide.
      Read full review

      EveryAction

      No answers on this topic

      Online Training

      Blackbaud

      No answers on this topic

      EveryAction

      They went through all the features and explained in easy-to-digest details what features the system had. They were also responsive to questions we had. We were able to check in with the support team after training and received prompt followups that helped supplement the training after we had real-world experience using the system.
      Read full review

      Implementation Rating

      Blackbaud

      I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
      Read full review

      EveryAction

      EveryAction definitely makes it easier for my job and reaching members. I manage communications and to be able to communicate with members and donors quickly has been great. After a few weeks of reading the training guides and watching videos, I was able to learn EveryAction and it has helped my job. It is worth a shot!
      Read full review

      Alternatives Considered

      Blackbaud

      We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
      Read full review

      EveryAction

      Because EveryAction was developed by a team with plenty of experience in both non-profit and political work, it was far more tailored to our needs than either Salesforce (which caters more to for-profit businesses than non-profits focused on advocacy) or NationBuilder (which caters more to political work than non-profit work).
      Read full review

      Scalability

      Blackbaud

      No answers on this topic

      EveryAction

      It just works whenever we need it. We'd grown our list and scaled up substantially since buying the product and have had no issues.
      Read full review

      Return on Investment

      Blackbaud

      • We were able to purchase a package integrating all types of Blackbaud products which integrate.
      • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
      • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
      Read full review

      EveryAction

      • Improved digital advocacy performance (one click action taking).
      • Negative impact on email performance (open rates).
      • Improved SMS acquisition (easy check box to sign up to receive text messaging).
      • Vastly improved ability to pull data for analysis compared to other tools at this price point.
      • Simplified integration of forms embedded in the website (Drupal).
      Read full review

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