Blackbaud Online Express vs. Foundation Directory Online by Candid

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Online Express
Score 7.7 out of 10
N/A
With Blackbaud Online Express' online fundraising & donation software, users can create unlimited donation forms and send and track email communications. Plus, this simple, smart, cloud-based tool is integrated with the Fundraising and CRM solution, Blackbaud Raiser’s Edge NXT®. Blackbaud Online Express enables users to create and send mobile-responsive emails. Reach constituents quickly with pre-designed, mobile-friendly email templates created specifically for…N/A
Foundation Directory Online by Candid
Score 9.5 out of 10
N/A
The Foundation Directory Online (FDO) is an online database of donations, donors, and grantmakers, from Candid.orgN/A
Pricing
Blackbaud Online ExpressFoundation Directory Online by Candid
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Online ExpressFoundation Directory Online by Candid
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackbaud Online ExpressFoundation Directory Online by Candid
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Blackbaud Online ExpressFoundation Directory Online by Candid
Small Businesses
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Medium-sized Companies
OneCause
OneCause
Score 9.2 out of 10
OneCause
OneCause
Score 9.2 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud Online ExpressFoundation Directory Online by Candid
Likelihood to Recommend
9.1
(13 ratings)
8.0
(3 ratings)
Support Rating
8.9
(5 ratings)
10.0
(1 ratings)
User Testimonials
Blackbaud Online ExpressFoundation Directory Online by Candid
Likelihood to Recommend
Blackbaud
For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
Read full review
Candid.org
Beyond any pros or cons, the simple fact is that FDO is the industry standard for grant prospecting databases. Others like GrantStation, GrantSearch, and more can offer some other functionalities or different UX/UI, but ultimately I've never found something that other search platforms had that FDO did not. If you are a non-profit organization, you need a subscription to FDO if you have any serious interest in prospecting (and getting) institutional funding.
Read full review
Pros
Blackbaud
  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
Read full review
Candid.org
  • Summarizing foundation information (contact info, funding priorities, geographic priorities, etc.) in a user-friendly format
  • Recommending similar foundations based on certain criteria, this is helpful when looking for new funding opportunities
  • Being able to search through organization's 990s using crtl + F
Read full review
Cons
Blackbaud
  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
Read full review
Candid.org
  • As this platform grows, more data will be available and I'm looking forward to even further narrowed search results.
Read full review
Support Rating
Blackbaud
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
Read full review
Candid.org
Any question is answered within 24-48 hours, professionally. If one person can't answer right away, they will seek answers within their support group and find the answer for you.
Read full review
Alternatives Considered
Blackbaud
Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
Read full review
Candid.org
I have also used Grant Station and GuideStar for foundation research and have found Foundation Directory Online to be the most user-friendly, provide the most detailed information about foundations, and to have the best search features in order to find the funders that I am looking for as well as to discover new funders
Read full review
Return on Investment
Blackbaud
  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
Read full review
Candid.org
  • We don't apply for many grants, however; we use look for resources to direct nonprofit when looking for additional funding outside of our funding process.
Read full review
ScreenShots