What users are saying about
27 Ratings
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Score 7.8 out of 100
10 Ratings
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Score 9 out of 100

Likelihood to Recommend

Blackbaud Online Express

Blackbaud's Online Express is very well suited for small to medium non-profit organizations for tracking e-communications sign-ups and statistics. It is also perfect for creating and editing online donation forms to insert into existing websites so the web pages match the companies website rather than having an entirely different look. We use the program in collaboration with Raiser's Edge so I am not sure how appropriate it would be for an organization that is not using Raiser's Edge. It seamlessly integrates with Raiser's Edge.
Linda Behrman | TrustRadius Reviewer

Network for Good

We use it for donations (with an option to sign up for emails). We do not have a robust online giving program at this time, but feel that Network for Good is and will be the best option for us. The form that a donor is required to fill out is lengthy, but I have not had any donor that has given online want to say that this was a deal breaker for them. I would still like to see an easier option down the road if possible.
Terri Betts | TrustRadius Reviewer

Pros

Blackbaud Online Express

  • Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
  • If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
  • Transaction reports are easily accessible on the Blackbaud Merchant Services site.
Patricia Gauss | TrustRadius Reviewer

Network for Good

  • Network for Good is intuitive and easy to use.
  • I have had a great experience with NFG's customer service.
  • I appreciate that NFG is constantly refining their platform to best serve the needs of their users.
  • NFG has excellent free webinars and resources!
Emily Dean | TrustRadius Reviewer

Cons

Blackbaud Online Express

  • Access via Blackbaud's web portal, and to Citrix, is clumsy and slow.
  • User creation and management is also clumsy, slow, and error-prone.
  • Integration with Raiser's Edge is a pro, but it also can make using Online Express more complicated than necessary for users just looking for a simple email marketing tool.
Patrick Plaisance | TrustRadius Reviewer

Network for Good

  • We host a lot of events. I wish it had a separate event section, so that people who buy tickets to events are categorized separately from those who become an actual donor.
  • I wish we had more ability to customize our donation pages, so that we could put more branding around the events we host. As it is, we have to use the same colors, etc., for all "fundraising" - which includes our events.
Shelly D. Mahon, Ph.D. | TrustRadius Reviewer

Support Rating

Blackbaud Online Express

Blackbaud Online Express 9.0
Based on 6 answers
Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
Emily Brady | TrustRadius Reviewer

Network for Good

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud Online Express

Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email marketing
Jenna Montgomery | TrustRadius Reviewer

Network for Good

I have looked into other options that offered online mobile giving platforms, but had not found them to be any better or more comprehensive than Network for Good. I apologize that I can't remember all that I looked into. In some cases, the others were much more expensive. They may have offered more, but I couldn't justify the additional cost for the added benefit. There are some Network for Good offerings that we have not expanded into, but I would definitely look at them first before making any sort of change.
Terri Betts | TrustRadius Reviewer

Return on Investment

Blackbaud Online Express

  • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
  • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
  • Snapshot reporting of successful grant applications and fund-raising are readily available.
Anonymous | TrustRadius Reviewer

Network for Good

  • Network for Good has streamlined and automated our donor relations and management processes and is compatible with our budget.
Emily Dean | TrustRadius Reviewer

Screenshots

Pricing Details

Blackbaud Online Express

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud Online Express Editions & Modules

Additional Pricing Details

Network for Good

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0 (Fees Waived)

Network for Good Editions & Modules

Edition
0-500 Contacts$100/month
500-1000 Contacts$200/month
1000-5000 Contacts$300/month
5,000-10,000 Contacts$400/month
    Additional Pricing Details
    Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited event and peer-to-peer pages, unlimited emails and other communications. They all also include full support and complete data migration. Please contact a team member for additional services like auctions, event management, and data services. Additionally, if you don't see a contact tier or price that fits your organization, please reach out for more information.

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