What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
100 Ratings
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Network for Good

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
100 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

  • Blackbaud Online Express is rated higher in 1 area: Likelihood to Recommend
  • Network for Good is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Blackbaud Online Express

90%
12 Ratings
8.6

Network for Good

86%
70 Ratings

Likelihood to Renew

Blackbaud Online Express

N/A
0 Ratings
8.0

Network for Good

80%
4 Ratings

Usability

Blackbaud Online Express

N/A
0 Ratings
8.7

Network for Good

87%
2 Ratings

Support Rating

8.9

Blackbaud Online Express

89%
10 Ratings
9.1

Network for Good

91%
3 Ratings

Implementation Rating

Blackbaud Online Express

N/A
0 Ratings
8.7

Network for Good

87%
2 Ratings

Likelihood to Recommend

Blackbaud

For 100% tax-deductible donations, I 9.5/10 recommend Blackbaud Online Express. The only thing is that it does not charge debit cards automatically, so I have to do it myself. Using Blackbaud Online Express forms for events gets more complicated. The way events work in Raiser's Edge in general is already complicated, so maybe it's more on Raiser's Edge than it is Blackbaud Online Express.
Read full review

Network for Good

Network for Good has been so beneficial to my organization. I have learned how to reach my donors more efficiently and effectively. I have been able to keep all of my contacts and donor information in one place rather than having it on 6 different spreadsheets. I can keep track of certain events and fundraisers and keep that money separate from general donations. This allows me to see how successful an event has been and if I want to continue those events in the future. My coach has allowed me to build confidence in networking in my community. He had role-played with me and made sure that my ask was perfect before I searched for event sponsors. He also helped me find confidence with my board and how to tell them what I need help with and to remain firm in my boundaries. Each month I look forward to my sessions so I can soak up more of his knowledge on fundraising.
Read full review

Pros

Blackbaud

  • Online donation forms are easy to create and place within our existing website. The donations received are easily transferred into our Raiser's Edge database.
  • Creating email communications for our constituents is very simple to achieve in Online Express and the statistics provided are very helpful to see what our constituents are clicking on.
Read full review

Network for Good

  • It is very simple to enter donations and donor information into the Network for Good system.
  • We needed a way to track "soft credits" in our donor management system, and once we discussed this with the Network for Good staff, they updated the system to allow us to track "soft credits," and the process of tracking them is very simple.
  • If we have a question on how to use anything in the system, there are many how-to guides and videos that are easy to find. If the guides or videos do not help, the staff are available very quickly to help us troubleshoot our problem.
Read full review

Cons

Blackbaud

  • It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
  • I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
Read full review

Network for Good

  • When creating a campaign page - it looks strange with then start/end dates/times shown if campaign runs for more than 1 day
  • NFG should be able to download more than jpeg documents
  • There is no way of changing the delivery time
Read full review

Pricing Details

Blackbaud Online Express

Starting Price

Editions & Modules

Blackbaud Online Express editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Network for Good

    Starting Price

    $0

    Editions & Modules

    Network for Good editions and modules pricing
    EditionModules
    0-500 Contacts$100/month1
    500-1000 Contacts$200/month2
    1000-5000 Contacts$300/month3
    5,000-10,000 Contacts$400/month4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0 (Fees Waived)

    Additional Details

    Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited event and peer-to-peer pages, unlimited emails and other communications. They all also include full support and complete data migration. Please contact a team member for additional services like auctions, event management, and data services. Additionally, if you don't see a contact tier or price that fits your organization, please reach out for more information.

    Likelihood to Renew

    Blackbaud

    No answers on this topic

    Network for Good

    We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
    Read full review

    Usability

    Blackbaud

    No answers on this topic

    Network for Good

    It's very easy to use and customizable.
    Read full review

    Support Rating

    Blackbaud

    Customer service for all of Blackbaud's products has really lacked over the years. They are starting to get better in the last year but it can very frustrating. The online knowledge base community is the best resource for information. At times it can take hours for a customer sect even rep to help with questions or problems which is not at all ideal in this industry.
    Read full review

    Network for Good

    Any questions I have had were answered clearly, any problems were solved quickly and efficiently
    Read full review

    Implementation Rating

    Blackbaud

    No answers on this topic

    Network for Good

    NFG is great and the process was smooth. thank you.
    Read full review

    Alternatives Considered

    Blackbaud

    Blackbaud Online Express is mainly used strictly because of its integration with Raiser's Edge. If a client uses Salesforce for constituent/lead management, other products can offer more flexibility in designing donation forms, email templates, etc. However, they all have their own negatives in Salesforce integration -- that is a whole other can of worms. While the Raiser's Edge integration of Online Express isn't perfect, it is relatively painless compared to the competition's Salesforce integration. Also, for NFP's, Blackbaud's NFP focused business model is a plus.
    Read full review

    Network for Good

    Network for Good was an easy choice for us because they scaled down their pricing for smaller organizations, yet are clearly capable of offering top tier services for large organizations that we can scale up to. They were also more responsive with requests for information, and didn't put us on the back-burner when they learned that we are a small org.
    Read full review

    Return on Investment

    Blackbaud

    • Regardless of project or initiative, all fund-raising efforts are managed in one place for the entire organization.
    • Donor management is concise, thorough, and systematic - no individual or organization is overlooked.
    • Snapshot reporting of successful grant applications and fund-raising are readily available.
    Read full review

    Network for Good

    • During the pandemic while many school fundraising events were canceled, NFG allowed us to stay in communication with our donors.
    • NFG not only helped us raise our annual fund goal, but also a 10% increase.
    • NFG reduced the amount of volunteer hours required to thank donors and mange donations by at least 50%.
    Read full review

    Screenshots

    Add comparison