Blackbaud Tuition Management vs. Salesforce Agentforce Education

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackbaud Tuition Management
Score 10.0 out of 10
N/A
Blackbaud Tuition Management (formerly Smart Tuition) is a tuition management application providing student parents with online account access, online payment processing, a mobile app, and other features.N/A
Agentforce Education
Score 7.4 out of 10
N/A
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.N/A
Pricing
Blackbaud Tuition ManagementSalesforce Agentforce Education
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Tuition ManagementAgentforce Education
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackbaud Tuition ManagementSalesforce Agentforce Education
Features
Blackbaud Tuition ManagementSalesforce Agentforce Education
Student and Faculty Administration
Comparison of Student and Faculty Administration features of Product A and Product B
Blackbaud Tuition Management
10.0
1 Ratings
20% above category average
Salesforce Agentforce Education
8.8
5 Ratings
7% above category average
Online Registration Management10.01 Ratings8.75 Ratings
District Communications, such as messaging and alerting10.01 Ratings10.03 Ratings
Student Data Security10.01 Ratings9.25 Ratings
State and National-level Reporting10.01 Ratings9.52 Ratings
Integrations with 3rd-Party Education Technology00 Ratings8.14 Ratings
Roster Management00 Ratings9.34 Ratings
Platform Customization00 Ratings6.84 Ratings
Teacher Self-Service00 Ratings8.53 Ratings
Community Support00 Ratings8.84 Ratings
Class Scheduling00 Ratings9.43 Ratings
Compliance Support00 Ratings8.44 Ratings
Teacher and Parent Mobile Application00 Ratings8.43 Ratings
Best Alternatives
Blackbaud Tuition ManagementSalesforce Agentforce Education
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Schoolmint Hero
Schoolmint Hero
Score 9.7 out of 10
Schoolmint Hero
Schoolmint Hero
Score 9.7 out of 10
Enterprises
Schoolmint Hero
Schoolmint Hero
Score 9.7 out of 10
Schoolmint Hero
Schoolmint Hero
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackbaud Tuition ManagementSalesforce Agentforce Education
Likelihood to Recommend
10.0
(2 ratings)
9.0
(13 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
6.2
(2 ratings)
User Testimonials
Blackbaud Tuition ManagementSalesforce Agentforce Education
Likelihood to Recommend
Blackbaud
The way Blackbaud Tuition Management handles the charges and how accessible it is makes my job much easier. I love that parents can see the same view of their account as I have when entering/reviewing an account so that it doesn't sound foreign when I try to explain something to them.
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Salesforce
I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.
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Pros
Blackbaud
  • Website is easy to navigate
  • Customer service is very professional and helpful
  • Multiple options for making payments and setting up accounts
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Salesforce
  • Great use of integrating across all aspects of enrollment.
  • Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
  • Reporting is fabulous inside of Salesforce.
  • All of the Apps in the App Exchange.
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Cons
Blackbaud
  • Divorced parent log in access
  • Split family contract processes
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Salesforce
  • I think the display of the cloud for students can seem a bit intimidating at first.
  • I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
  • Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
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Usability
Blackbaud
No answers on this topic
Salesforce
It was really so easy to sign up and get going with the whole process
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Support Rating
Blackbaud
No answers on this topic
Salesforce
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
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Alternatives Considered
Blackbaud
I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.
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Salesforce
Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.
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Return on Investment
Blackbaud
  • Online access is key
  • Multiple payment options are great
  • Since there are so many payment options we receive funds faster
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Salesforce
  • Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
  • Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
  • Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
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ScreenShots

Agentforce Education Screenshots

Screenshot of Admissions ConnectScreenshot of AdvancementScreenshot of K-12 Architecture KitScreenshot of Slack Courses ConsoleScreenshot of Student Success Hub