BlackBerry Protect (CylancePROTECT) vs. Cylance Smart Antivirus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BlackBerry Protect (CylancePROTECT)
Score 8.4 out of 10
N/A
Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.N/A
Cylance Smart Antivirus
Score 7.4 out of 10
N/A
Blackberry Cylance offers Cylance Smart Antivirus, a Windows and Mac OS compatible smart antivirus designed to provide basic protection as well as protect against new, never before seen malware.N/A
Pricing
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Top Pros
Top Cons
Features
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
BlackBerry Protect (CylancePROTECT)
7.6
6 Ratings
11% below category average
Cylance Smart Antivirus
-
Ratings
Anti-Exploit Technology9.06 Ratings00 Ratings
Endpoint Detection and Response (EDR)4.06 Ratings00 Ratings
Centralized Management9.06 Ratings00 Ratings
Hybrid Deployment Support6.33 Ratings00 Ratings
Infection Remediation8.05 Ratings00 Ratings
Vulnerability Management8.04 Ratings00 Ratings
Malware Detection9.06 Ratings00 Ratings
Best Alternatives
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Small Businesses
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Score 9.1 out of 10
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Score 9.1 out of 10
Medium-sized Companies
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Likelihood to Recommend
9.0
(17 ratings)
7.0
(2 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
7.8
(4 ratings)
-
(0 ratings)
User Testimonials
BlackBerry Protect (CylancePROTECT)Cylance Smart Antivirus
Likelihood to Recommend
BlackBerry
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
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BlackBerry
Cylance Smart Antivirus is well suited for the typical office user. It can be very restrictive if you do not tune it properly and can cause many issues. When tuned and set up properly it is appropriate for 95% of use cases. The last 5% are ones that have the capabilities of bringing an organization down if it is not tuned properly.
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Pros
BlackBerry
  • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
  • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
  • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
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BlackBerry
  • Blocking Scripts
  • Stopping remote exploits
  • easy to install
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Cons
BlackBerry
  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
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BlackBerry
  • Better functionality to whitelist on the Application.
  • Easier to setup Mobile Settings
  • Easier to understand logs
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Likelihood to Renew
BlackBerry
It's simply been the best product I've used and tested within the past four years.
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BlackBerry
No answers on this topic
Usability
BlackBerry
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
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BlackBerry
No answers on this topic
Support Rating
BlackBerry
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
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BlackBerry
No answers on this topic
Alternatives Considered
BlackBerry
Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
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BlackBerry
Cylance was the first AI scanning-based AV on the market. While Webroot was competitive we found Cylance to be the better solution.
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Return on Investment
BlackBerry
  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
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BlackBerry
  • Too much time to manage.
  • Too many false positives.
  • Too much lost productivity.
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ScreenShots