BlackBerry Protect (CylancePROTECT) vs. Huntress

The policies that you make is where it's key. The "less you let people do, the better it will be" so to speak. So if you really clamp down on a policy and don't let people do specific things, then it'll be better for you. It also helps to protect the "not so tech savvy" people as well. Basically the same thing as above, if you have users that need more flexibility, on occasion the policies might come into play and interfere if you're not careful.

Incentivized

Huntress is great for a managed service provider to provide a better cybersecurity stack to their endpoints/customers. Some smaller clients cannot afford high-priced SOC services but require SOC-level protection. Along with a couple of other layers of security, Huntress provides peace of mind for the MSP that if a threat were to arise, they would be notified with specific instructions for dealing with that threat.

Incentivized

• Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
• User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
• Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.

Incentivized

• Using the latest industry knowledge of threats that have been ongoing, but not previously known and projecting it back in time against their installed endpoints to identify machines that are vulnerable or breached and when it these events occurred
• Very quiet. If they alert, it is a thing.
• Very good at remediation.
• They communicate extremely well when it matters.
• While there are the most extensive products more often than not they are the first to alert us to a threat.

Incentivized

• It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
• Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.

Incentivized

• Now that they have EDR capability, they need to fully participate in MITRE testing for direct comparison against other EDR products.
• Now that they are going into Managed Antivirus and EDR with isolation capabilities they need to update their SLA comparative to other vendors
• Support for non-Windows OSes for consistency in a network
• It would be nice to seed canary files in custom shares on servers.

Incentivized

It's simply been the best product I've used and tested within the past four years.

Incentivized

1. Great product
2. Great technology
3. Great people
4. Great leader (Stuart McClure)
5. Great Service

I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.

We dropped SentinelOne in favor of Huntress because the UI was much more simplistic for the tier 1 techs to maintain. It beats the old web design model of three clicks to where you want to go. It is very intuitive. No one needs training to figure out how to navigate its console.

Incentivized

I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.

Incentivized

Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.

Incentivized

Firstly from a business model, [VMware] Carbon Black [Cloud Managed Detection] was not outfitted for the MSP where Huntress is very MSP-friendly from an affordably easy point to entry to value for money licensing. Carbon Black TS is not bad in anyway, well, that we found, but Huntress is a new layer of security that fits between the OS and AV layers to provide additional information, monitoring, and detection. With Huntress backing the MSP, [it] sure does help as well.

• We have the piece of mind that our endpoints are protected.
• We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
• Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.

Incentivized

• We have been able to lower operational costs by shifting to Huntress.
• We've been able to cut costs to our clients by utilizing Huntress over competing products.
• In spite of inflation, we've been able to keep our managed service prices at a steady, below market rate, because of Huntress.

Incentivized