BlackBerry Protect (CylancePROTECT) vs. Sophos Intercept X

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BlackBerry Protect (CylancePROTECT)
Score 8.4 out of 10
N/A
Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.N/A
Sophos Intercept X
Score 8.9 out of 10
N/A
Sophos Endpoint Protection (Sophos EPP) with Intercept X is an endpoint security product providing an antivirus / antimalware solution that when upgraded with Intercept X or Intercept X Advanced provides advanced threat detection and EDR capabilities.
$28
per year per user
Pricing
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Editions & Modules
No answers on this topic
Intercept X Advanced
$28
per year per user
Intercept X Advanced with XDR
$48
per year per user
Sophos Managed Threat Response
$79
per year per user
Offerings
Pricing Offerings
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is for a 3-year commitment. Government and Education pricing available.
More Pricing Information
Community Pulse
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Considered Both Products
BlackBerry Protect (CylancePROTECT)
Chose BlackBerry Protect (CylancePROTECT)
Once you see a road show with Cylance and watch how Cylance is able to block ten out of ten or nine out of ten threats live vs SEP which stops six or seven out of ten, you're sold. Cylance has crushed all the competition in these events. Disconnect the competition from any …
Chose BlackBerry Protect (CylancePROTECT)
Cylance was steps ahead of these other competitors with the technology they use. Yes, it was a bit more pricey than the others but we found it to be worth the extra cost because we wanted to make sure we would be the most protected we could be. Some of the others were not easy …
Sophos Intercept X
Chose Sophos Intercept X
Besides legacy malware protection, Sophos is doing a good job in protecting against ransomware, thanks to their Intercept X and its behavioral analytics that would stop ransomware that was never seen in wild.
Top Pros
Top Cons
Features
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
BlackBerry Protect (CylancePROTECT)
7.6
6 Ratings
11% below category average
Sophos Intercept X
9.2
19 Ratings
8% above category average
Anti-Exploit Technology9.06 Ratings8.619 Ratings
Endpoint Detection and Response (EDR)4.06 Ratings9.619 Ratings
Centralized Management9.06 Ratings10.019 Ratings
Hybrid Deployment Support6.33 Ratings8.03 Ratings
Infection Remediation8.05 Ratings9.819 Ratings
Vulnerability Management8.04 Ratings8.44 Ratings
Malware Detection9.06 Ratings9.819 Ratings
Best Alternatives
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Small Businesses
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Medium-sized Companies
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
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User Ratings
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Likelihood to Recommend
9.0
(17 ratings)
9.3
(36 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
9.0
(2 ratings)
Support Rating
7.8
(4 ratings)
8.1
(12 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BlackBerry Protect (CylancePROTECT)Sophos Intercept X
Likelihood to Recommend
BlackBerry
If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)
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Sophos
To be frank, this product is fairly expensive. So I would recommend this to companies that are mid-sized or larger to condone the cost of the purchase. It does save me a significant amount of time in my day - being able to glance at the dashboard and see if there are any outstanding issues that require my attention, as not much digging must be done to accomplish this. So for our company, with a short-staffed IT department, it's incredibly helpful to us. We also qualify for Educational pricing which brings the cost down - which helps tremendously
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Pros
BlackBerry
  • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
  • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
  • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
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Sophos
  • Sophos Intercept X is great at preventing malware infections and rolling back their effects. I have seen this happen hundreds of times since we installed it
  • When combined with Sophos Central, you have an easy to use dashboard where you can manage all installations from a single pane of glass.
  • It's easy to deploy on machines and stays updated.
  • Good reporting features including alerts sent to the admin if there's ever something wrong with it.
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Cons
BlackBerry
  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
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Sophos
  • Sophos OOTB policies are very strict and they don't offer anything less strict without you creating new custom policies. I'm sure this is deliberate because the product starts you out in the safest way possible but it means that you will have lots of calls to your tech support desk when you first deploy it unless you do somewhat extensive testing beforehand.
  • Sophos Intercept X is currently broken (at least the DLP component) by having secure boot turned on in the UEFI/BIOS. If any user wants to be able to write data to a USB drive or floppy from their PC (yes we still have a couple users who need to use floppies) we have to turn off secure boot on their PC, even if the DLP policy for that user/PC combination specifies that the user and PC are allowed to write to USB/floppy. This would be a very serious problem if it weren't for the fact that we have very few users who need to write files to USB. For us it's OK but I bet it would be a deal-breaker for others.
  • I don't see a whole lot of evidence that Intercept X is any different than any other anti-virus, so maybe their admin alerts just don't clearly identify when they have identified a zero-day threat or maybe we just haven't had any zero-day threats.
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Likelihood to Renew
BlackBerry
It's simply been the best product I've used and tested within the past four years.
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Sophos
We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.
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Usability
BlackBerry
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
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Sophos
Very easy to use
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Support Rating
BlackBerry
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
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Sophos
Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.
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Implementation Rating
BlackBerry
No answers on this topic
Sophos
Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site
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Alternatives Considered
BlackBerry
Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
Read full review
Sophos
Webroot Endpoint Protection is not even in the same league as Sophos Intercept-X. I have tested and compared both sides by side, run simulations and it's not even close. Plus the Sophos central management is so much better. Easier to view user activities and apply policies and remediate threats. Sophos is the clear winner between these two products.
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Return on Investment
BlackBerry
  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
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Sophos
  • Once our technical and commercial areas got certified, the ROI over the time spent, is great. Actual customers, and/or new ones with other tools, feel safe and advised, once they get in touch with us.
  • When Sophos EndPoint is being compared against Web Management Tools (competitors), we have failed to deliver, nevertheless, there is a version of Sophos Central (Cloud) which achieves this requirement at 100% and more, since is Cloud Based (on AWS).
  • We are grateful to be on Sophos "Radar" as a Platinum Partner, and "The Americas" valued partner, we have seen our business grow, thanks to this kind of technology, throughout the years.
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ScreenShots

Sophos Intercept X Screenshots

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