Likelihood to Recommend It's so easy to have running lists that constantly need updating to basically live in a folder on your desktop. Open and save it like a regular document and then it's synced company-wide! However, syncing issues and almost non-existent customer support means that you're basically on your own to figure things out by trial and error.
Read full review Sometimes we just need to send a single large file, and compressing it is easier than using ShareFile. But generally, we use ShareFile to exchange or send anything over 20 MB. A problem that we have not had [yet], but wonder about is this: Are ShareFile and its e-mailed links safe for transmission to/from U.S. Government computers? All of our public-sector clients are state and locality-based. We haven't had any interacton with U.S. entities. U.S. entities, especially DOD, are rather particular about these type of file-sharing sites and links embedded inside e-mails.
Read full review Pros Simple to download. Easy to navigate. Read full review Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed. Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more). Read full review Cons Signs out unnecessarily. Slow syncing (sometimes). Read full review Users grow quickly (each client gets a separate account). Automated pruning would be nice. I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users. It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails. Read full review Likelihood to Renew The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Read full review Usability ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
Read full review Reliability and Availability The software has never been down when I needed to use it.
Read full review Performance Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Read full review Support Rating I've personally never talked to anyone from customer support, but my boss has. It took him almost 2 weeks just to get a response back and it wasn't very helpful. We basically had to figure everything out on our own.
Read full review Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
Read full review Implementation Rating Good documentation for the API. With a little help from RS tech staff, any competent programmer should be able to integrate RightSignature with an existing system in a week or three. That help is easy to get as well
Read full review Alternatives Considered I have never used anything besides Blackberry Workspaces (formerly Watchdox) so I am not sure how it stacks up against them.
Read full review ShareFile is easier and does what you need. I have moved a few organizations from SharePoint to ShareFile. Just easier. You can setup different areas for different departments, setup their permissions and it is easy enough for them to do what they want in their zones. The mobile app works great as well. So you can all the features you really use from SP, but just easier to setup and use.
Read full review Scalability I am a one person office. I have no idea how this software would scale to a larger office.
Read full review Return on Investment Instead of sending large documents through email, we use this. Read full review It's been huge in allowing our freelancers to upload a doc or email comp into the system and initiate a workflow so that those inside the organization can provide feedback without the need of staying on top of emails/messages. It's all located in one place. The time suck from the previously-mentioned annotations issue has caused me to lose some productivity as I have to 'wait my turn' to drop in an annotation, then have it removed, and re-attempt multiple times. Not a huge impact on ROI, but it does affect productivity. From the product side, it is helpful for me to reference what the content will be on our website before the page goes up, as well as the copy we send to our retailers who resell our products. Our marketing lingo stays even across all touch-points because of ShareFile. Read full review ScreenShots