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435 Ratings
92 Ratings
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Score 6.2 out of 100

Google Hangouts (Classic)

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435 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Blackboard Collaborate

It's useful for a classroom video session with a professor, as multiple students can access it at once (it will stream better if only the instructor uses video and others just use chat) and both lecture or answer questions, employing the Whiteboard feature as necessary. There is a hand raising option students can use to signal that they have a question, or they can just put a question in on the chat section.It is not as interactive as some video tutoring platforms I have seen, but it is something that our support services at school have access to with a site license, so it's ideal for us.
Becca Guler | TrustRadius Reviewer

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Blackboard Collaborate
4.0
Google Hangouts (Classic)
High quality audio
Blackboard Collaborate
5.3
Google Hangouts (Classic)
High quality video
Blackboard Collaborate
5.2
Google Hangouts (Classic)
Low bandwidth requirements
Blackboard Collaborate
3.5
Google Hangouts (Classic)
Mobile support
Blackboard Collaborate
2.0
Google Hangouts (Classic)

Screen Sharing

Blackboard Collaborate
6.6
Google Hangouts (Classic)
Desktop sharing
Blackboard Collaborate
6.5
Google Hangouts (Classic)
Whiteboards
Blackboard Collaborate
6.8
Google Hangouts (Classic)

Online Meetings / Events

Blackboard Collaborate
8.0
Google Hangouts (Classic)
Calendar integration
Blackboard Collaborate
10.0
Google Hangouts (Classic)
Meeting initiation
Blackboard Collaborate
6.6
Google Hangouts (Classic)
Integrates with social media
Blackboard Collaborate
8.2
Google Hangouts (Classic)
Record meetings / events
Blackboard Collaborate
7.7
Google Hangouts (Classic)
Slideshows
Blackboard Collaborate
7.7
Google Hangouts (Classic)

Online Events Collaboration

Blackboard Collaborate
8.2
Google Hangouts (Classic)
Live chat
Blackboard Collaborate
8.2
Google Hangouts (Classic)
Audience polling
Blackboard Collaborate
8.1
Google Hangouts (Classic)
Q&A
Blackboard Collaborate
8.1
Google Hangouts (Classic)

Online Events Security

Blackboard Collaborate
6.5
Google Hangouts (Classic)
User authentication
Blackboard Collaborate
6.4
Google Hangouts (Classic)
Participant roles & permissions
Blackboard Collaborate
6.7
Google Hangouts (Classic)
Confidential attendee list
Blackboard Collaborate
6.6
Google Hangouts (Classic)

Cloud PBX

Blackboard Collaborate
Google Hangouts (Classic)
7.9
Hosted PBX
Blackboard Collaborate
Google Hangouts (Classic)
7.6
Multi-level Interactive Voice Response (IVR)
Blackboard Collaborate
Google Hangouts (Classic)
8.3
User templates
Blackboard Collaborate
Google Hangouts (Classic)
7.6
Call reports
Blackboard Collaborate
Google Hangouts (Classic)
7.6
Directory of employee names
Blackboard Collaborate
Google Hangouts (Classic)
8.5

Call Management

Blackboard Collaborate
Google Hangouts (Classic)
7.7
Answering rules
Blackboard Collaborate
Google Hangouts (Classic)
7.8
Call recording
Blackboard Collaborate
Google Hangouts (Classic)
7.8
Call park
Blackboard Collaborate
Google Hangouts (Classic)
6.6
Call screening
Blackboard Collaborate
Google Hangouts (Classic)
8.1
Message alerts
Blackboard Collaborate
Google Hangouts (Classic)
8.1

VoIP system collaboration

Blackboard Collaborate
Google Hangouts (Classic)
8.9
Video conferencing
Blackboard Collaborate
Google Hangouts (Classic)
9.0
Audio conferencing
Blackboard Collaborate
Google Hangouts (Classic)
8.9
Video screen sharing
Blackboard Collaborate
Google Hangouts (Classic)
8.6
Instant messaging
Blackboard Collaborate
Google Hangouts (Classic)
9.1

Mobile apps

Blackboard Collaborate
Google Hangouts (Classic)
9.2
Mobile app for iOS
Blackboard Collaborate
Google Hangouts (Classic)
9.2
Mobile app for Android
Blackboard Collaborate
Google Hangouts (Classic)
9.2

Pros

Blackboard Collaborate

  • The ability to host a number of people in a meeting and manage their participation via text and audio.
  • The screen sharing features allows presenters to demonstrate procedures exactly as instructed on the screen. This also allows the presenter to permit others to share their screens if they need clarification of something or to share further ideas.
  • The software gives you the freedom to use a whiteboard to draw/demonstrate concepts to students and other employees.
Carly Pietrzyk, PhD | TrustRadius Reviewer

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Cons

Blackboard Collaborate

  • Logging in can be challenging for students who are not exactly computer literate. The program's reliance on an updated Java can be a real source of frustration for students and parents.
  • Accessing sessions once they've been recorded is a bit cumbersome. It is especially difficult for professors who are not as computer literate.
  • Accessing a virtual classroom could be improved. I would like to see a customizable "button" or "widget" option that can be placed on a professor's webpage.
Laura Abercrombie | TrustRadius Reviewer

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Usability

Blackboard Collaborate

Blackboard Collaborate 8.9
Based on 3 answers
Blackboard collaborate, is very easy to use, in my opinion. However, I consider myself fairly computer and technologically literate. Some professors, students, and parents I know who try to use the software have a difficult time with it. Some suggestions for improvement--I think there should be an autostart tutorial for participants (and session leaders, if I'm being honest) with an checkbox option to "never see this again" if you find yourself to be an expert. It should cover the basics such as: the raise hand feature (or the other polling features), the chatbox feature, the whiteboard feature, and the mic/camera. This way, we don't have students freaking out when they enter the session and us having to calm them down every single time. It may make the program a little less "lightweight" which I know is what you're going for--but it makes the workflow more challenging for those of us actually using the software regularly.
Laura Abercrombie | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Reliability and Availability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Performance

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Support

Blackboard Collaborate

Blackboard Collaborate 9.0
Based on 1 answer
Blackboard support is quite knowledgeable and quick to respond to requests.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 34 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Alternatives Considered

Blackboard Collaborate

While other products can handle more active participants in a meeting at one time, Blackboard Collaborate has a much simpler and easy-to-use interface that makes it an ideal product for one to many presentations. It integrates fully with multiple learning management systems to allow simply scheduling as well as has a separate front-end to allow for use outside of the LMS.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Scalability

Blackboard Collaborate

Blackboard Collaborate 8.0
Based on 1 answer
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Return on Investment

Blackboard Collaborate

  • Collaborate Ultra has been the most effective for us for training faculty virtually.
  • Faculty have been excited that they can have a remote guest speaker in their classroom, and all they need to do for set up is to e-mail that guest speaker a link to join the session.
  • Collaborate Ultra is beyond useful for faculty to meet with online students who are either across the country, or even in other countries, with tools that really help to focus on course work.
Joseph Axenroth | TrustRadius Reviewer

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Pricing Details

Blackboard Collaborate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Blackboard Collaborate
3.7
Google Hangouts (Classic)
8.4

Likelihood to Renew

Blackboard Collaborate
9.0
Google Hangouts (Classic)

Usability

Blackboard Collaborate
8.9
Google Hangouts (Classic)
9.0

Reliability and Availability

Blackboard Collaborate
8.0
Google Hangouts (Classic)

Performance

Blackboard Collaborate
9.0
Google Hangouts (Classic)

Support

Blackboard Collaborate
9.0
Google Hangouts (Classic)
7.8

Scalability

Blackboard Collaborate
8.0
Google Hangouts (Classic)

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