Likelihood to Recommend I would say it is very useful for group collaborations online, as well as virtual classrooms where you wish your students/guests to collaborate in an adaptable environment; however I would advise against using the shared screen to display audio or video, nor would I encourage the use of the shared board with a group of people with disciplinary issues (as there is no accountability for who wrote/drew what).
Read full review Google [Workspace for Education (formerly G Suite for Education)] is pretty darn good [at] meeting the needs for educators and students. It is not designed to run your business office, transportation group, or lunch services. It doesn't need to be good at those. Focus on teachers and students. They do that really, really well. The Google folks continue to add features that help serve teacher and students. For example, they have really done a good job of adding Google Meet features such as polling and breakout rooms. Those features required a paid subscription to Workspace, but it makes sense since those features compete with Zoom, which requires a subscription for those services.
Read full review Pros The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations. The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc. It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle. We are currently beginning to use the "record session" feature video sessions to use as training for new employees. Read full review Collaboration Toolset Reliability Read full review Cons Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate. The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear. The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application. Read full review Google does a good job of providing great admin resources, but they could do better by incorporating what others have developed into the basic platform. For example, there is a command line open-source program called GAM that allows admins to dig much deeper into the back end. More of those resources should be part of the basic offerings. It is hard to be critical of something that is free and has been free for so long. I wish there was a better way to connect with Google to be able to talk to someone. So much communication is via chat and that is not always the best way to get answers. I would recommend that for paying customers in the education market, we get a dedicated phone line to call for support. Read full review Likelihood to Renew It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
Read full review Usability Blackboard Collaborate is reliable and feature-rich. It's a great web conferencing tool for teaching & learning, offering polls, chat, video and audio, whiteboard, content sharing, and breakout rooms. Blackboard Collaborate can be used for virtual office hours, lectures, guest speakers, training, professional development, conferences, technical support, academic advising, and so much more. Blackboard Collaborate can be used separately from the learning management system or it can be integrated for a single sign-on experience. It supports recordings, playbacks, private sharing, and MP4 downloads. Overall, it's a solid tool and very reliable.
Read full review Reliability and Availability The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
Read full review Performance The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
Read full review Support Rating Sometimes they do planned maintenance. Depending on the time zone you’re in, this may be in the middle of the night. That’s great. Sometimes this maintenance isn’t completed overnight however, and you need to use the platform and it is down. I’ve never been able to successfully contact them to report an outage or get assistance when it is down. I just have to wait until it comes back up to go to class, review sessions, etc.
Read full review Alternatives Considered Nearpod does not allow for the same type of synchronous environment that Blackboard collaborate does. Further,
Nearpod , as the name suggests is best suited for a face-to-face classroom that is, preferably, one-to-one. While it has some of the same functions as
Nearpod , Blackboard collaborate is best suited for remote transmission rather than face-to-face
Read full review Google has a simpler approach to its apps. With all applications being online, things like auto-save being a default have been helpful for many staff in our organisation. Compare this to Microsoft where much of the admin has to be managed by the ICT Team, Google allows for a portion of control to the user to manage permissions of areas. This type of user empowerment helps people see how important ICT is to a business.
Read full review Scalability The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
Read full review Return on Investment Because faculty can schedule sessions on-the-fly without IT involvement, they are able to accomplish goals that they plan for weeks in advance as well as impromptu goals that come up at a moments notice. Integration with the campus Learning Management Systems provides quick and easy scheduling of sessions that can be joined easily by students in those courses. Scheduling of meetings can also be done through the web interface directly which enables administrative departments not associated with courses in the learning management system to also schedule meetings not affiliated with courses. On-campus users can schedule meetings without outside participants by sending an open "guest link" URL that allows users to participate despite not having an account within the system iteself. Read full review The ROI is 100% since we are using a free version Read full review ScreenShots