Blackboard Collaborate vs. Zoom Workplace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Blackboard Collaborate
Score 7.0 out of 10
N/A
Blackboard Collaborate is an online, collaborative learning platform well-suited for the education industry and corporate learning needs. It includes features such as screen and application sharing, web conferencing, and integration with Blackboard Learn.
$300
per year
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
Blackboard CollaborateZoom Workplace
Editions & Modules
Classroom
$300.00
per year
Department
$9000.00
per year
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Blackboard CollaborateZoom Workplace
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Blackboard CollaborateZoom Workplace
Considered Both Products
Blackboard Collaborate
Chose Blackboard Collaborate
As far as cost, Zoom is much more economical to us. For full features, Blackboard has a few more tools available than Zoom.
Chose Blackboard Collaborate
Blackboard Collaborate is more expensive and does not perform as well with our internet connections.
Zoom Workplace
Chose Zoom Workplace
We used to use Blackboard Collaborate, but there were so many technical issues that just don't happen in Zoom.
It's easy to use for the instructors, the students, and everyone in between.
Chose Zoom Workplace
We selected Zoom over two other FREE products because of its reliability and rich features (breakout rooms). Blackboard Collaborate has not been reliable for us, though other institutions in the university system have no issues with it and love it. Skype is moving to Teams …
Chose Zoom Workplace
I think that Zoom and Webex are by far the two strongest in this industry and the features are similar. I think the capabilities are far superior to what you find with GoToMeeting and Blackboard Collaborate. I chose Zoom over the others for this specific group of users …
Chose Zoom Workplace
Zoom has the most consistent experience so far compared to the other products. With the exception of Blackboard's integration into a learning management system, Zoom is by far the most feature-rich compared to its competitors.
Chose Zoom Workplace
Zoom's screen sharing feature allowed us to shift gears on the fly without uploading documents ahead of time like on Blackboard. This saves our teachers and therapists tons of time!
Chose Zoom Workplace
Zoom is easier to use than any webinar software I have experienced. We don't spend much time answering support calls about it because people find the interface intuitive. Zoom prompts walk you through everything from install to locating meeting recording files. The video is …
Top Pros
Top Cons
Features
Blackboard CollaborateZoom Workplace
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
7.0
782 Ratings
13% below category average
High quality audio00 Ratings7.4776 Ratings
High quality video00 Ratings7.3777 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
7.5
776 Ratings
4% below category average
Desktop sharing00 Ratings8.1775 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
7.5
782 Ratings
5% below category average
Calendar integration00 Ratings7.5703 Ratings
Meeting initiation00 Ratings7.9761 Ratings
Record meetings / events00 Ratings7.8736 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
7.2
674 Ratings
6% below category average
Live chat00 Ratings7.5656 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
7.2
656 Ratings
5% below category average
User authentication00 Ratings6.8572 Ratings
Participant roles & permissions00 Ratings7.0627 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
5.9
68 Ratings
32% below category average
Hosted PBX00 Ratings5.538 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.741 Ratings
Directory of employee names00 Ratings6.762 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
6.8
72 Ratings
18% below category average
Answering rules00 Ratings6.654 Ratings
Call recording00 Ratings8.266 Ratings
Call park00 Ratings6.045 Ratings
Call screening00 Ratings6.548 Ratings
Message alerts00 Ratings6.358 Ratings
Business SMS/External Messaging00 Ratings7.237 Ratings
Voicemail Transcription00 Ratings7.149 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
7.3
86 Ratings
13% below category average
Mobile app for iOS00 Ratings8.081 Ratings
Mobile app for Android00 Ratings6.654 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Blackboard Collaborate
-
Ratings
Zoom Workplace
6.4
66 Ratings
17% below category average
Centralized communications management00 Ratings5.958 Ratings
Team messaging00 Ratings6.356 Ratings
Team document sharing00 Ratings7.350 Ratings
Call and meeting analytics00 Ratings5.954 Ratings
Best Alternatives
Blackboard CollaborateZoom Workplace
Small Businesses
Zoom Workplace
Zoom Workplace
Score 8.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Schoology Learning
Schoology Learning
Score 9.4 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Schoology Learning
Schoology Learning
Score 9.4 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Blackboard CollaborateZoom Workplace
Likelihood to Recommend
8.5
(31 ratings)
7.0
(813 ratings)
Likelihood to Renew
9.0
(1 ratings)
3.3
(17 ratings)
Usability
8.5
(8 ratings)
6.1
(39 ratings)
Availability
8.0
(1 ratings)
10.0
(1 ratings)
Performance
9.0
(1 ratings)
9.0
(2 ratings)
Support Rating
8.9
(6 ratings)
2.7
(40 ratings)
Implementation Rating
-
(0 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
8.0
(1 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Blackboard CollaborateZoom Workplace
Likelihood to Recommend
Class Technologies, Inc
I would say it is very useful for group collaborations online, as well as virtual classrooms where you wish your students/guests to collaborate in an adaptable environment; however I would advise against using the shared screen to display audio or video, nor would I encourage the use of the shared board with a group of people with disciplinary issues (as there is no accountability for who wrote/drew what).
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Class Technologies, Inc
  • The Whiteboard feature is perfect for tutoring. We use it to write out formulas, draw diagrams, etc while in video chat to enhance explanations.
  • The file attachment feature is also very handy. This means we don't have to do a follow-up with a student using their email to send files of handouts, etc.
  • It's great that we only have to share a classroom access link for a student to enter a session. With other products, they had to set up a username and log-in with an account. Link access means 1 less hassle.
  • We are currently beginning to use the "record session" feature video sessions to use as training for new employees.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Class Technologies, Inc
  • Some of the newest computer high resolution screens are not as compatible with the interface. The font and windows are much smaller and the user is not able to increase the size of the windows to make it easier to read/navigate.
  • The audio can sometimes be inconsistent and tune in and out when someone is speaking. This is not every time though and many times the audio is clear.
  • The login process takes a bit longer to get into the program. You have to go through a few step process and loading time to get into the application.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Class Technologies, Inc
It is a tool that faculty likes to use. It has so much flexibility to allow students to see a class even if they happen to not be available in the classroom.
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Class Technologies, Inc
Blackboard Collaborate is reliable and feature-rich. It's a great web conferencing tool for teaching & learning, offering polls, chat, video and audio, whiteboard, content sharing, and breakout rooms. Blackboard Collaborate can be used for virtual office hours, lectures, guest speakers, training, professional development, conferences, technical support, academic advising, and so much more. Blackboard Collaborate can be used separately from the learning management system or it can be integrated for a single sign-on experience. It supports recordings, playbacks, private sharing, and MP4 downloads. Overall, it's a solid tool and very reliable.
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
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Reliability and Availability
Class Technologies, Inc
The availability of the software is quite impressive. You can access it at any time that you want and from anywhere that you want, but that depends on how the software is set up by the University. There might be sudden outages due to not having enough space on your database, which we had that very issue happen recently here at our University. During that time, you could not access their blackboard at all until it was brought up online again.
Read full review
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Class Technologies, Inc
The performance of the software is remarkable. The loading speed of the pages is more than satisfying, it all depends on the users internet package. So far, there wasn't any issue of Blackboard slowing down other software or systems when integrated with them
Read full review
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
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Support Rating
Class Technologies, Inc
Sometimes they do planned maintenance. Depending on the time zone you’re in, this may be in the middle of the night. That’s great. Sometimes this maintenance isn’t completed overnight however, and you need to use the platform and it is down. I’ve never been able to successfully contact them to report an outage or get assistance when it is down. I just have to wait until it comes back up to go to class, review sessions, etc.
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Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
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Implementation Rating
Class Technologies, Inc
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
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Alternatives Considered
Class Technologies, Inc
Nearpod does not allow for the same type of synchronous environment that Blackboard collaborate does. Further, Nearpod, as the name suggests is best suited for a face-to-face classroom that is, preferably, one-to-one. While it has some of the same functions as Nearpod, Blackboard collaborate is best suited for remote transmission rather than face-to-face
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
Class Technologies, Inc
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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Scalability
Class Technologies, Inc
The reason for this rating is that the software is a pretty good tool that can be utilized for use in all of the Universities around the world. It has the capability to fulfill the needs of various different education systems. Although, there are slight improvements that are needed, therefore the rating is at 8.
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Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
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Professional Services
Class Technologies, Inc
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Class Technologies, Inc
  • Because faculty can schedule sessions on-the-fly without IT involvement, they are able to accomplish goals that they plan for weeks in advance as well as impromptu goals that come up at a moments notice.
  • Integration with the campus Learning Management Systems provides quick and easy scheduling of sessions that can be joined easily by students in those courses.
  • Scheduling of meetings can also be done through the web interface directly which enables administrative departments not associated with courses in the learning management system to also schedule meetings not affiliated with courses.
  • On-campus users can schedule meetings without outside participants by sending an open "guest link" URL that allows users to participate despite not having an account within the system iteself.
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Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.