blackfire.io vs. Trend Micro Worry-Free Services Suite

Blackfire.io is super helpful in allowing proactive testing of applications before releasing on the production environment. Blackfire.io provides actionable insights to improve code proactively by integration with the development software. Also tracks the live production environment and is able to highlight any loading issues or unusual bounce rates. Blackfire.io also monitors HTTP requests and SQL queries which again help improve efficiency for developers and reduce development time.

Incentivized

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Provide details on processes eating up valuable server resources
• Alert against bottlenecks and find bottlenecks
• Performs load tests in code before moving to production environments

Incentivized

• Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
• Central Control Manager capabilities to have control about what happens in the environment
• No need to have internal infrastructure to host further than your workstations or terminals
• No need to have dedicated team for security or endpoint protection
• Maintenance and updates are available just as released, no need to take actions on that side
• Great capabilities as a connected threat defense platform
• Endpoint protection features and quality for SMBs
• Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage

Incentivized

• They count same API endpoint AND same method (e.g. POST, OPTIONS, GET etc) as different profiles
• Customer service needs a lot of improvement
• The documentation can be a bit more detailed to remove any scope of doubts

Incentivized

• Price increases regularly.
• When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
• Can take awhile to dial in the thresholds against false positives.

Incentivized

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

blackfire.io definitely provides an edge over competing products such as Datadog due to the level of monitoring and analysis it provides. Datadog is a great tool however when evaluating and catching inefficiencies in lower non production environments, blackfire.io provides a level of reporting that were did not find any competing products.

Incentivized

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.

Incentivized

• Reduce in bugs by 50%, more happy customers
• 2x decrease in load time for the website
• 100% performance validation before production release

Incentivized

• It has stopped several malicious items from getting into our system.
• It's also saved money over our previous Anti-Virus solution (Kaspersky)
• Ease of Setup/Use

Incentivized