Likelihood to Recommend Bloomreach has great support. So when you feel a bit lost or stuck on a problem, there is always somebody to help you out with your problem. Not just in a chat, but also on zoom call where you can explain or show your problem. Also they always check if the problem is solved the other day and if everything is working as I need.
Read full review Orah (Previously Boardingware)
This is hands down the best application on the market in terms of making sure parents and staff understand where students are at any given time during the day. It also has done a great job of expanding into buy-in areas for students such as having event sign-ups inside the application. Having parent accounts also does a great job of keeping lines of communication open between the parents, school, and students.
Read full review Pros All in one. We have experience working with other CDP/Marketing suites and it is really difficult to connect their different modules. Bloomreach Engagement has been built to be a single product which makes everything easy to use Fast and real-time. Other platforms struggle with getting real-time volumes or segmenting based on real-time events, that is not the case with Bloomreach Engagement GCP partnership. Being deployed over GCP and having BigQuery as raw data export makes really easy to expand and connect with existing stacks Read full review Orah (Previously Boardingware)
Keeping all information organized in one place. Having my entire student database at the touch of a screen. Read full review Cons While Importing the offline data, sometimes the auto detection is failed to detect the csv file While we import with wrong mapping, even after pressing escape before the import starts, its not cancelling the import. it start running. It would be great if it stops the import it would be great if we receive email for successfully finished imports too Read full review Orah (Previously Boardingware)
I would like to see all parents having to capture weekend arrangements, whether they are going out or staying in. An automatic reminder SMS sent to parents who have not made arrangements by a certain time. Read full review Likelihood to Renew So far, Hippo is our ideal tool given its use of open standards which helps us to have a clear overview of what's coming next in the future Hippo releases. We are very confident in the future-readiness of the product
Read full review Orah (Previously Boardingware)
Usability In my time working with Bloomreach Commerce Experience Cloud, I always liked to work with it. It is crucial that you get support from experts from the beginning to show you how to work with the vast amount of options and activities to choose from. The learning curve is also well-rounded because of its user-friendly interface and highly skilled customer support.
Read full review Orah (Previously Boardingware)
Reliability and Availability 99% of the time the site is available for when we need to use. With any cloud based software there will be occasion that there is an outage but this is communicated effectively and dealt with quickly. This has never got in the way of what we need to do in our day to day work and wouldn't be thought of as a problem
Read full review Orah (Previously Boardingware)
Performance The search API is very fast (150ms), even considering we have nearly 2 million products in our catalog. The console pages where you do your configuration, add ranking rules and synonyms are sometimes a bit slower to load, but your customer would not notice any of that. The reports pages are also not the fastest, but definitely okay
Read full review Orah (Previously Boardingware)
Support Rating When I get through to support they are absolutely amazing but I think sometimes the wait can be too long. From experience I also know HubSpot and
Dotdigital allow for live calls or call-backs which gives you that extra layer of support and satisfaction. That alone would have taken this score to a 9.
Read full review Orah (Previously Boardingware)
I gave this rating because Boardingware support is unbelievable. They are quick to reply and have a chat feature that they not only are there for most of the day but you can leave a note if they are not available and they get back to you very quickly. I thoroughly enjoyed any conversations I had with support from Boardingware.
Read full review In-Person Training The team was really helpful in explaining
Read full review Orah (Previously Boardingware)
Online Training It gives clear overview in each and every concepts
Read full review Orah (Previously Boardingware)
Implementation Rating None it went smoothly
Read full review Orah (Previously Boardingware)
Alternatives Considered Bloomreach is a really easy to use platform compared to other CRM systems and allow faster integration to the other data sources. It allowed deduping services and the ammonization feature for data protection is really easy to set up which fields contain personal information and therefore remove the data when a customer request it.
Read full review Orah (Previously Boardingware)
Senior Systems did not work as well and the functionality from the administrative side is not as user-friendly. I often felt like it was down and not working properly, or that I could not find where certain documents are. I believe that for a boarding school community Boardingware was much more user-friendly, and did not take as many steps in order to get the job done quickly.
Read full review Scalability there is an option of multiple projects per organisation, customers and assets can be copied across. Multiple sites can be managed in one project, different activities organized under initiatives. Splitting work into sensible units is therefore well possible. The billing is based on number of tracked and number of stored events, no package-based deals. It should therefore be well scalable from a small e-store to a large corporation.
Read full review Orah (Previously Boardingware)
Return on Investment Emails, banners, and weblayers brought us an increase in conversion and additional profit. From a marketers perspective, it allows us to reach far and wide and see how well a campaign is doing in real-time. Knowing the customer allows improved communication and personalize our recommendations. Bloomreach Engagement has created revenue uplift with acquisition and conversion. The most effective tool out there when ROI is in question. Read full review Orah (Previously Boardingware)
We were tracking student leave by hand or by an in-house program. Both of these became inefficient and/or unusable. Having Boardingware has expedited the process. It's hard to give numbers, but we're several days ahead of where we used to be in terms of tracking students' leave for Thanksgiving break. Parent involvement was always an issue, but with Boardingware parents must approve a leave before we (the school) does. This makes parents take responsibility for their child which happens less than it should. Having access to flagged students with health issues makes it much easier to plan field trips. We can easily know who should have what meds or epi pens based on their Boardingware profile. Safety awareness and prevention has gone up due to this feature. Read full review ScreenShots Bloomreach Commerce Experience Cloud Screenshots