Bloomreach Commerce Experience Cloud vs. OpenText TeamSite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bloomreach Commerce Experience Cloud
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they shop. Amplified by the speed and scale of Loomi, Bloomreach's AI for e-commerce, this creates endless new paths to purchase. Bloomreach products include:N/A
OpenText TeamSite
Score 5.4 out of 10
N/A
OpenText TeamSite accelerates and simplifies the end-to-end digital content and campaign lifecycle, from content creation and rich media management to omnichannel publication, optimization, automation, commerce, and community. According to the vendor, with TeamSite, users can: Capture diverse digital audiences with amazing brand experiences – Give customers and prospects consistent, high-quality brand experiences across devices and channels, and foster closer…N/A
Pricing
Bloomreach Commerce Experience CloudOpenText TeamSite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bloomreach Commerce Experience CloudOpenText TeamSite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsBloomreach pricing is quote-based.
More Pricing Information
Community Pulse
Bloomreach Commerce Experience CloudOpenText TeamSite
Top Pros
Top Cons
Features
Bloomreach Commerce Experience CloudOpenText TeamSite
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.5
50 Ratings
4% below category average
OpenText TeamSite
-
Ratings
WYSIWYG email editor7.745 Ratings00 Ratings
Dynamic content7.846 Ratings00 Ratings
Ability to test dynamic content7.545 Ratings00 Ratings
Landing pages6.920 Ratings00 Ratings
A/B testing7.848 Ratings00 Ratings
Mobile optimization7.339 Ratings00 Ratings
Email deliverability reporting7.749 Ratings00 Ratings
List management7.039 Ratings00 Ratings
Triggered drip sequences8.133 Ratings00 Ratings
Lead Management
Comparison of Lead Management features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.4
37 Ratings
4% below category average
OpenText TeamSite
-
Ratings
Lead nurturing automation8.131 Ratings00 Ratings
Lead scoring and grading7.131 Ratings00 Ratings
Data quality management7.534 Ratings00 Ratings
Automated sales alerts and tasks6.814 Ratings00 Ratings
Campaign Management
Comparison of Campaign Management features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.1
34 Ratings
7% below category average
OpenText TeamSite
-
Ratings
Calendaring7.132 Ratings00 Ratings
Event/webinar marketing7.123 Ratings00 Ratings
Social Media Marketing
Comparison of Social Media Marketing features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.2
28 Ratings
4% below category average
OpenText TeamSite
-
Ratings
Social sharing and campaigns7.526 Ratings00 Ratings
Social profile integration6.815 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.4
50 Ratings
1% below category average
OpenText TeamSite
-
Ratings
Dashboards7.550 Ratings00 Ratings
Standard reports7.248 Ratings00 Ratings
Custom reports7.548 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Bloomreach Commerce Experience Cloud
7.6
77 Ratings
0% above category average
OpenText TeamSite
7.9
7 Ratings
3% above category average
API7.872 Ratings8.76 Ratings
Role-based workflow & approvals6.936 Ratings00 Ratings
Customizability7.441 Ratings00 Ratings
Integration with Salesforce.com7.25 Ratings00 Ratings
Integration with Microsoft Dynamics CRM7.34 Ratings00 Ratings
Integration with SugarCRM7.53 Ratings00 Ratings
Third-party software integrations7.324 Ratings00 Ratings
Internationalization / multi-language00 Ratings7.26 Ratings
Security
Comparison of Security features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
OpenText TeamSite
8.7
7 Ratings
8% above category average
Role-based user permissions00 Ratings8.77 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
OpenText TeamSite
8.0
7 Ratings
5% above category average
WYSIWYG editor00 Ratings7.87 Ratings
Code quality / cleanliness00 Ratings7.86 Ratings
Admin section00 Ratings8.17 Ratings
Page templates00 Ratings7.56 Ratings
Library of website themes00 Ratings8.36 Ratings
Mobile optimization / responsive design00 Ratings8.37 Ratings
Publishing workflow00 Ratings8.17 Ratings
Form generator00 Ratings8.16 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Bloomreach Commerce Experience Cloud
-
Ratings
OpenText TeamSite
7.9
7 Ratings
7% above category average
Content taxonomy00 Ratings7.97 Ratings
Bulk management00 Ratings8.27 Ratings
Availability / breadth of extensions00 Ratings7.57 Ratings
Best Alternatives
Bloomreach Commerce Experience CloudOpenText TeamSite
Small Businesses
Vbout
Vbout
Score 9.4 out of 10
Divi
Divi
Score 9.8 out of 10
Medium-sized Companies
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
PFL Direct Mail Platform
PFL Direct Mail Platform
Score 9.3 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bloomreach Commerce Experience CloudOpenText TeamSite
Likelihood to Recommend
9.3
(141 ratings)
7.4
(8 ratings)
Likelihood to Renew
8.4
(7 ratings)
3.6
(1 ratings)
Usability
8.5
(54 ratings)
7.3
(1 ratings)
Availability
8.5
(14 ratings)
-
(0 ratings)
Performance
8.4
(13 ratings)
-
(0 ratings)
Support Rating
9.0
(104 ratings)
6.4
(1 ratings)
In-Person Training
7.8
(2 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
6.8
(4 ratings)
-
(0 ratings)
Configurability
8.2
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(1 ratings)
Ease of integration
8.7
(2 ratings)
-
(0 ratings)
Product Scalability
8.2
(14 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
7.7
(2 ratings)
-
(0 ratings)
User Testimonials
Bloomreach Commerce Experience CloudOpenText TeamSite
Likelihood to Recommend
Bloomreach
Bloomreach has great support. So when you feel a bit lost or stuck on a problem, there is always somebody to help you out with your problem. Not just in a chat, but also on zoom call where you can explain or show your problem. Also they always check if the problem is solved the other day and if everything is working as I need.
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OpenText
OpenText TeamSite is well-suited to large, enterprise-wide implementations where customization, content governance, and dynamic content distribution is needed or prioritized. It is probably not ideal for smaller sites with simple architecture and few resources to manage custom implementation.
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Pros
Bloomreach
  • All in one. We have experience working with other CDP/Marketing suites and it is really difficult to connect their different modules. Bloomreach Engagement has been built to be a single product which makes everything easy to use
  • Fast and real-time. Other platforms struggle with getting real-time volumes or segmenting based on real-time events, that is not the case with Bloomreach Engagement
  • GCP partnership. Being deployed over GCP and having BigQuery as raw data export makes really easy to expand and connect with existing stacks
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OpenText
  • The drag and drop forms feature makes publishing simple and quick.
  • Preview of customer data before sending publications helps us to deliver personalized experiences.
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Cons
Bloomreach
  • While Importing the offline data, sometimes the auto detection is failed to detect the csv file
  • While we import with wrong mapping, even after pressing escape before the import starts, its not cancelling the import. it start running. It would be great if it stops the import
  • it would be great if we receive email for successfully finished imports too
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OpenText
  • I have recommendation for improvements.
  • It is easy to work with all the features.
  • All necessary content management tools are included.
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Likelihood to Renew
Bloomreach
So far, Hippo is our ideal tool given its use of open standards which helps us to have a clear overview of what's coming next in the future Hippo releases. We are very confident in the future-readiness of the product
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OpenText
No answers on this topic
Usability
Bloomreach
In my time working with Bloomreach Commerce Experience Cloud, I always liked to work with it. It is crucial that you get support from experts from the beginning to show you how to work with the vast amount of options and activities to choose from. The learning curve is also well-rounded because of its user-friendly interface and highly skilled customer support.
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OpenText
Overall, it's a solid package with the potential to offer much functionality with appropriate resources applied. There are a few issues with the authoring interface that OpenText should address before its a top shelf authoring experience.
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Reliability and Availability
Bloomreach
99% of the time the site is available for when we need to use. With any cloud based software there will be occasion that there is an outage but this is communicated effectively and dealt with quickly. This has never got in the way of what we need to do in our day to day work and wouldn't be thought of as a problem
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OpenText
No answers on this topic
Performance
Bloomreach
The search API is very fast (150ms), even considering we have nearly 2 million products in our catalog. The console pages where you do your configuration, add ranking rules and synonyms are sometimes a bit slower to load, but your customer would not notice any of that. The reports pages are also not the fastest, but definitely okay
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OpenText
No answers on this topic
Support Rating
Bloomreach
When I get through to support they are absolutely amazing but I think sometimes the wait can be too long. From experience I also know HubSpot and Dotdigital allow for live calls or call-backs which gives you that extra layer of support and satisfaction. That alone would have taken this score to a 9.
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OpenText
Our technical resources engage with OpenText TeamSite so I don't have direct experience. However, critical issues that we need help with seem to get the attention they deserve without issue. However, training and user resources for business owner roles are a bit lacking and some annoying issues with the authoring interface should be addressed sooner.
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In-Person Training
Bloomreach
The team was really helpful in explaining
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OpenText
No answers on this topic
Online Training
Bloomreach
It gives clear overview in each and every concepts
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OpenText
No answers on this topic
Implementation Rating
Bloomreach
None it went smoothly
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OpenText
No answers on this topic
Alternatives Considered
Bloomreach
Bloomreach is a really easy to use platform compared to other CRM systems and allow faster integration to the other data sources. It allowed deduping services and the ammonization feature for data protection is really easy to set up which fields contain personal information and therefore remove the data when a customer request it.
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OpenText
It offers more content editing features at a relatively low cost thus overall deployment is lower in cost. It has great customer support who are always there to support and answer to our needs thus making the process of deployment seamless at every stage and offering training for working with their product.
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Contract Terms and Pricing Model
Bloomreach
No answers on this topic
OpenText
The annual contract should be clearer in terms of the breakdown of user license types (system admin, admin, regular user, etc).
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Scalability
Bloomreach
there is an option of multiple projects per organisation, customers and assets can be copied across. Multiple sites can be managed in one project, different activities organized under initiatives. Splitting work into sensible units is therefore well possible. The billing is based on number of tracked and number of stored events, no package-based deals. It should therefore be well scalable from a small e-store to a large corporation.
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OpenText
No answers on this topic
Return on Investment
Bloomreach
  • Emails, banners, and weblayers brought us an increase in conversion and additional profit.
  • From a marketers perspective, it allows us to reach far and wide and see how well a campaign is doing in real-time.
  • Knowing the customer allows improved communication and personalize our recommendations.
  • Bloomreach Engagement has created revenue uplift with acquisition and conversion.
  • The most effective tool out there when ROI is in question.
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OpenText
  • We integrated with google analytics, now we have the proper comprehension of our audience data reception and behaviors - we've greatly improved on personalized marketing.
  • Quick publication of content across the main digital channels.
  • We run our digital campaigns swiftly.
  • We've maintained our brand consistency for three years.
Read full review
ScreenShots

Bloomreach Commerce Experience Cloud Screenshots

Screenshot of Funnels that simplify targeting.Screenshot of Retention provides insights about impact of changes in a product and the impact of major marketing campaigns.Screenshot of Web layers with A/B testingScreenshot of Drag and drop campaign editorScreenshot of WYSIWYG Email editor & Fully customisable Email templatesScreenshot of CRM with 360° customer behaviour history