Likelihood to Recommend Blue Cherry is competitively priced to compete with other solutions. It is well suited where a good training system is in place in the business and where at least a small IT team is present. I also would recommend on-prem installations as opposed to cloud-based as I have heard negative feedback about the cloud-based product. Blue Cherry may be more appropriate for companies that either are still developing their processes and can be tweaked to fit within the Blue Cherry ecosystem, or in larger companies where they can afford potentially substantial costs to customize Blue Cherry to their needs or desires.
Read full review FloristWare is well suited for every aspect of the florist business and is adaptable to any size florist company.
Read full review Pros Manage production orders which is the primary portion of the business. Manage Sales Orders including allocation based on rules so we can manage order fulfilment successfully. Manage Designs and promotion to Styles which works so much smoother when integrated in the same base software. Manage Invoicing and credit memos and be able to report on NSR and total sales, units moved, etc. Read full review The reporting tool is powerful - provided the product categories and sales accounts have been well thought through. The fixed reports have been intuitively created; but the export feature makes them even more powerful, so as to be tailor made for the individual business. The marketing tools campaign builders, fundraisers, advertising analyzers, etc. are effective and have brought us business we would otherwise not have seen, and saved us money we would otherwise have thrown at the wrong advertisers. Customer data can be pulled and sorted in a multitude of ways, depending on the purpose. We use the marketing tools routinely. The financial tools make my life easier. Need to file and pay sales tax? A Sales Report Summary for any date range instantly gives gross sales, taxable sales, sales tax due. Need a current inventory report? A push-button report is generated, by product category. Need to know how this month's sales compare to the same month last year? Not a problem. Read full review Cons Blue Cherry being so robust can be quite a bit to manage and really requires good training of users. Documentation is not the best due to the various possible configurations you can do with this system. It is difficult to document for all use cases. Consistency throughout the product as far as language used in different screens referring to the same item, but language can be customized so it can generally be made to match as needed. I think some really complete documentation on a few common use cases could be developed to help train users with properly formatted training sessions. Blue Cherry Add-Ons generally feel like they have not been well tested before being released and sold to their customers. We had issue (some major where we stopped using them) with pretty much every single add-on we have purchased, from B2b eComm, Shopify connector, CSC (Collaborative Supply Chain), NuOrder connector as some major examples. Read full review I would like to see the ability to save work and continue later (as in pause order entering). I would like to see in the future a more advanced routing module. Read full review Usability I give FloristWare a rating of 10 for usability because I have never had an ounce if difficulty with any of its functions or features.
Read full review Support Rating I give this rating because CGS has a 'by design' policy meaning that if the product has been functioning a specific way for some time....even if that functionality is buggy or simply incorrect...they will call that 'by design' meaning you need to have a MOD (modification) done which means you need to pay for it. They generally seem to start between $5,000 to $15,000 USD even for a simple change like the length of a field that does not match from one screen to another, or adding a simple column to a table which contains a calculated value meaning it does not need to be stored in the database.
Read full review Support is outstanding, Mark wouldn't allow anything less!
Read full review Alternatives Considered I have never felt the need to seek out an alternative to Floristware.
Read full review Return on Investment Blue Cherry has been part of helping our company to grow 600%+ over the last 10 years and is able to handle the ever-increasing slope of that upward scaling growth we continue to see. Blue Cherry PLM has really helped the design team to work much better with the ERP as it is integrated. Reporting and inquiries have been very important to many teams, in particular, the planning & support team to really manage large wholesale customers well. Read full review Has kept us on top of account billing, so positive Read full review ScreenShots