Likelihood to Recommend Blue Cherry is competitively priced to compete with other solutions. It is well suited where a good training system is in place in the business and where at least a small IT team is present. I also would recommend on-prem installations as opposed to cloud-based as I have heard negative feedback about the cloud-based product. Blue Cherry may be more appropriate for companies that either are still developing their processes and can be tweaked to fit within the Blue Cherry ecosystem, or in larger companies where they can afford potentially substantial costs to customize Blue Cherry to their needs or desires.
Read full review My boss implemented Shopify with his Developer two years ago and handed off the support role to me. I manage user access, training, support, and product setup with our website. We are growing our use of this system by adding a variety of products and payment types for credit card processing.
Read full review Pros Manage production orders which is the primary portion of the business. Manage Sales Orders including allocation based on rules so we can manage order fulfilment successfully. Manage Designs and promotion to Styles which works so much smoother when integrated in the same base software. Manage Invoicing and credit memos and be able to report on NSR and total sales, units moved, etc. Read full review An effective and productive way to increase sales on E-commerce platforms. Simple order entry and increased revenue. There are various ways to search for an item. Handshake B2B Commerce, from Shopify, allowed high-resolution images and was geared toward visual presentation. it is so easy to add products to the online store. It's easy to change prices and make status active or inactive. clean and basic layout, Good for new users. Read full review Cons Blue Cherry being so robust can be quite a bit to manage and really requires good training of users. Documentation is not the best due to the various possible configurations you can do with this system. It is difficult to document for all use cases. Consistency throughout the product as far as language used in different screens referring to the same item, but language can be customized so it can generally be made to match as needed. I think some really complete documentation on a few common use cases could be developed to help train users with properly formatted training sessions. Blue Cherry Add-Ons generally feel like they have not been well tested before being released and sold to their customers. We had issue (some major where we stopped using them) with pretty much every single add-on we have purchased, from B2b eComm, Shopify connector, CSC (Collaborative Supply Chain), NuOrder connector as some major examples. Read full review Improve the performance on load page for all Handshake skins. Need an easier way to understand creating and debugging Handshake skins. They should improve on customer support. Their Jump Start for Intranet portal should be more user friendly and easier to implement in reality, not just in theory. Read full review Likelihood to Renew We started using Shopify and we are growing its usefulness in our business. I am in the process of helping our reps we gave access and provided training to create all the products they need. We still have most of the new products to be setup.
Read full review Usability Extremely easy to use and very useful records available to verify payment processing.
Read full review Support Rating I give this rating because CGS has a 'by design' policy meaning that if the product has been functioning a specific way for some time....even if that functionality is buggy or simply incorrect...they will call that 'by design' meaning you need to have a MOD (modification) done which means you need to pay for it. They generally seem to start between $5,000 to $15,000 USD even for a simple change like the length of a field that does not match from one screen to another, or adding a simple column to a table which contains a calculated value meaning it does not need to be stored in the database.
Read full review Shopify has been successfully implemented in a short period of time, and support has been easy to provide. THe system is very easy to adapt to our needs and I am able to train users quickly.
Read full review Implementation Rating Everything is working fine with each phase we implemented. More of our staff is aware of the system and are enjoying how user-friendly the system is for them.
Read full review Alternatives Considered Because its innovative and tons of features to boost sales and its ease of use is the reason why I have chosen Handshake B2B Commerce, from
Shopify , over other competitors.
Read full review Return on Investment Blue Cherry has been part of helping our company to grow 600%+ over the last 10 years and is able to handle the ever-increasing slope of that upward scaling growth we continue to see. Blue Cherry PLM has really helped the design team to work much better with the ERP as it is integrated. Reporting and inquiries have been very important to many teams, in particular, the planning & support team to really manage large wholesale customers well. Read full review We were able to quickly put out a portal using Handshake on SharePoint online when our firm was merging with another firm. Read full review ScreenShots