What users are saying about
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Top Rated
593 Ratings
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Top Rated
1360 Ratings

BlueJeans

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Top Rated
593 Ratings
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Score 8.7 out of 100

Zoom

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1360 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

BlueJeans

BlueJeans is a great collaboration tool for remote teams, both large and small. With solid video, audio and screen sharing tools it brings teams together for face-to-face dialogue which is crucial for running effective meetings and active participation with all attendees. I've experienced BlueJeans handling the demands of large scale company events including our monthly product reviews (attended by hundreds of employees) and company-wide meetings (Town Halls, etc.). It's used daily by most everyone at the company whether they are running meetings and/or attending and participating in other meetings.
Mike Galyen | TrustRadius Reviewer

Zoom

If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Charles Browder | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

BlueJeans
8.2
Zoom
8.2
High quality audio
BlueJeans
8.5
Zoom
8.9
High quality video
BlueJeans
8.4
Zoom
9.0
Low bandwidth requirements
BlueJeans
7.6
Zoom
8.0
Mobile support
BlueJeans
8.3
Zoom
7.0

Screen Sharing

BlueJeans
8.2
Zoom
8.9
Desktop sharing
BlueJeans
8.8
Zoom
9.3
Whiteboards
BlueJeans
7.7
Zoom
8.4

Online Meetings / Events

BlueJeans
8.2
Zoom
8.6
Calendar integration
BlueJeans
8.3
Zoom
8.6
Meeting initiation
BlueJeans
8.6
Zoom
8.9
Integrates with social media
BlueJeans
7.2
Zoom
7.7
Record meetings / events
BlueJeans
8.7
Zoom
9.0
Slideshows
BlueJeans
8.4
Zoom
8.8

Online Events Collaboration

BlueJeans
8.2
Zoom
8.5
Live chat
BlueJeans
8.4
Zoom
8.8
Audience polling
BlueJeans
8.1
Zoom
8.4
Q&A
BlueJeans
8.1
Zoom
8.4

Online Events Security

BlueJeans
8.3
Zoom
8.7
User authentication
BlueJeans
8.5
Zoom
8.8
Participant roles & permissions
BlueJeans
8.2
Zoom
8.7
Confidential attendee list
BlueJeans
8.2
Zoom
8.5

Pros

BlueJeans

  • The ability to set global preferences on your account for things like "mute on entry" or "Don't show video" were a huge plus.
  • Plug-in integration with Outlook and Slack was very well built
  • Setting up reoccurring meetings within the app was a breeze
Adam Martin | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

BlueJeans

  • When using video this does put strain on older equipment. It causes large CPU spikes on laptops which can cause some inconvenience. A lighter weight protocol or application optimisation would be an advantage.
  • Enhancing the features for whiteboarding would be great.
  • An easy way for users to pin their local dial-in numbers so when needed meetings can be joined quickly without scrolling through the long list of numbers.
Kenny Thornton | TrustRadius Reviewer

Zoom

  • When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Dylan Smith | TrustRadius Reviewer

Likelihood to Renew

BlueJeans

BlueJeans 8.5
Based on 12 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 9.4
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

BlueJeans

BlueJeans 10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

BlueJeans

BlueJeans 9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support

BlueJeans

BlueJeans 8.9
Based on 8 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding | TrustRadius Reviewer

Zoom

Zoom 9.2
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

Online Training

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Zoom

No score
No answers yet
No answers on this topic

Implementation

BlueJeans

BlueJeans 9.0
Based on 8 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding | TrustRadius Reviewer

Zoom

Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

BlueJeans

BlueJeans is just as good, if not better in my opinion. For the price you pay to enter into this level of quality, you save loads compared to the competition. While the mantra of you get what you pay for might apply in a lot of situations, this isn' the case with BlueJeans. How they're able to compete at the same level if not above, at the price they charge, it's amazing to say the least.
Matthew Poletto | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

BlueJeans

BlueJeans 8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

BlueJeans

  • More productive leader planning meetings.
  • Improved relations with team members.
  • Brings a more personal touch when you are talking with a prospect or team member that doesn't live nearby.
  • If something happens where you can't meet in person - this is the next best thing!
Kymber Williams | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BlueJeans Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

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