Likelihood to Recommend
I think Blueshift is well suited as a CRM. It does a great job handling the customer information that you need, placing it, and displaying it in one concise place. They could do better in regards to being forthcoming with information. Documentation is weak, and depending on who you speak with on the support team, they may have different answers to the problem you're having. In my experience, there are a lot of inconsistencies in how they think about reporting, that someone who's been in marketing for the past 10-years, has to relearn and rethink how we share data for KPIs.
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JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
Read full review Pros Customer Segments + Recommendations Tool - Blueshift and has helped with automating and personalizing our retargeting efforts. The true value of Blueshift was realized when we could launch triggered marketing campaigns targeted to specific segments based on a user's behavior onsite, and deliver relevant personalized content using the AI-based Recommendations tool. Integration with Segment and other apps Retargeting with dynamic content pulled from data feeds / catalogs Read full review JivoChat has changed the digital world with its ability to conduct video conferences and the video is without any blur and the configuration rate is awesome. Thousands of users can use this application at once and there is also a segment-based transmission and it won’t disappoint us anymore. Its features are concerned this application is the power solution of each and every video conference. Read full review Cons Campaign management features like drag and drop, copying elements - general ease of use improvements to the UX Ability to move customers easily from one campaign to another with one click Read full review Sales service costumer call center Read full review Likelihood to Renew
We're not in the mood to start this process over at this time. A lot of hard work went into it.
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Customer has a better UX/UI but Blueshift's capabilities are far stronger. The price is also more interesting considering what it does. Blueshift doesn't have certain integrations that are useful for startups (like Slack) but it's something that they should be having soon. Social media interconnection is also a step in the right direction that Customer hasn't moved toward
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for the same purpose, but the integration with communications channels were lacking. There was no WhatsApp integration or Facebook Messenger integration at the time we used it. The notification system wasn't effective. We've missed lots of client messages, which were basically missed sales opportunities. The live chat widget for the website made the loading speeds very long which resulted in bad performance metric scores. JivoChat looks like it's a good solution for all these.
Read full review Return on Investment Blueshift has had a tremendous impact on our email marketing KPIs. The AI-based approach and Recommendations tool has led to increased engagement. Read full review JivoChat is important in promoting the online learning session. Online learning was never easy before using this application and live streaming is much more feasible than any other thing. We can’t place the call with a huge group that’s why to read the instruction before using this application and install the tool with the complete network coverage. Read full review ScreenShots