BlueSnap vs. Chargify

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

Incentivized

If you are a small startup, likely to be charging only in one currency, then Chargify will likely be suitable for you, as it was for us when we first started. However, as you expand and need to charge in additional currencies and require good reporting, you might find Chargify becomes more cumbersome. You do get a very stable and reliable billing platform with Chargify. I can't recall any downtime dues to issues. In the last 5 years, there have been only been 2 times where the app was down, both for scheduled maintenance. The communication leading up to the downtime was excellent, the app was up and running well within the maintenance window and everything kept functioning smoothly afterward.

Incentivized

• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

Incentivized

• Chargify's API is solid and easy to use, including JSON and XML interfaces.
• Chargify's customer service is responsive and thorough; always making sure your needs as a customer are met.
• Chargify listens to its customer base and their suggestions for feature enhancements.

Incentivized

• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

Incentivized

• Reporting - It doesn't provide the reporting we need so I have to do it manually. It doesn't track individual components like we need it to for monthly reporting.
• Emails - The system's emails sometimes end up in junk mail, so I also follow up once a customer has missed 2 payment attempts.
• Transactions - An easier way to get to the transactions would be nice. It takes many clicks to see the transaction history.

Incentivized

They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.

They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.

Incentivized

Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

Incentivized

Chargify met a list of set requirements and our budget at the time. The main items were:

1. Salesforce integration
2. Payment gateway support
3. Billing portal / self service
4. Strong API
5. Tax invoice support
6. Multi country and multi currency support

Incentivized

• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

Incentivized

• The positive impact was mostly when we actually did need subscriptions. The negative impact came when we pivoted to a more focused type of product, which did not need user subscriptions. Because we were reusing the code and had already done all the setup (and had a skeleton crew), we stayed with Chargify, but many times it got in the way. Had we continued as a business, we would have switched to just using Braintree.

Incentivized