BlueSnap vs. Webexpenses

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

Incentivized

The website often crashes as I’m saving an expense and comes up with an error, logging me out. It can be very annoying! It’s really easy to use though and is simple when adding receipts for each expense (easier by phone than website however). After you’ve submitted an expense, the way they show up is strange and they are no longer all under on claim and instead, appear separately which makes it confusing when trying to refer to individual expenses

Incentivized

• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

Incentivized

• imports credit card transactions from our corporate card program without issue
• allows for easy set up of new users
• is a very intuitive, easy to learn tool
• has a very responsive support and customer service team
• Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite.
• It is a very inexpensive product. Well worth the cost.

Incentivized

• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

Incentivized

• Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement.
• More tabs can be provided in petty cash expense so you need not type.

Incentivized

There doesn't seem to be anything in the market at the same price point that is better, however if there is an interrupter in the market that provides better value, then we would heavily assess the cost of change to see if we should move on to the alternative offering.

Incentivized

It is easy to manage users, account creation and departments. The reports have important information and for my users and accountants it has been an easy assimilation tool for people of different ages.Which makes it easy for older users to train new users. It is a great tool and has helped us a lot.

Incentivized

There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.

Incentivized

The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps

Incentivized

The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.

All went well.

Incentivized

Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly.

Incentivized

As long as you have people that are fully aware of the setup steps to get users into the software then I would see no issues arising for any company.

Incentivized

Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

Incentivized

I would have to say that Webexpenses does not stack up well in comparison to Expensify. If given a choice, I would choose Expensify for the best user experience and mobile / desktop being more seamless. It accomplishes the same thing but has a more modern, minimal, and streamlined feel to it.

Incentivized

because as the business has grown to has the user base

Incentivized

• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

Incentivized

• Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling.
• Accounts departments require less capacity as its all automated.
• Good tracking of expenses through the dashboard for managers.

Incentivized