Likelihood to Recommend
BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
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Rundeck is a really good solution to formalize , standardize and automate your infrastructure operational run book. It can be also used in combination with your monitoring solution to auto heal your services. As for example when you get a specific alert, instead of triggering your notification channel to first trigger the Rundeck job to try and fix the issues (service restart etc..) and only then if the problem still persist to escalate and notify through an alert. It is also super handy to run all tasks from a central location and making sure there is no other person running the same job on the same servers at the same time, been able to see statistic about how fast or successful a job runs is also a big plus.
Read full review Pros Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets. Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports. Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve. Read full review The advantage is that it is extremely easy to lead and document because tasks can be managed in one place. As a consequence, there will be fewer crashes If you have trouble using crontab frequently, you should definitely use it. Read full review Cons Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier. Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one. Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used. Read full review Sudo privileges, this can be attained but it's not obvious when trying to build a job that needs to sudo up. Have a human time schedule instead of a linux cron schedule timer when creating jobs When calling a job from the API, the ability to pass back a result parameter that a job outputs, i.e., a job creates a job ticket reference and returns the reference, the API call will just return if the job fired correctly and not the ticket reference. Getting the ticket reference needs some engineering to attain; for example, you may need to write it to a file, then another job read that file to find out what it is. It would be very nice to just be able to fire off the job on the API. The API sits and waits for the return and gets back any outputted data in the one call. I know it's an API, but it would be nice to have the option to sit and wait for the result. Read full review Likelihood to Renew
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Read full review Usability
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
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I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Read full review Alternatives Considered
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Read full review Ansible
Tower (or AWX) is very poor in comparison to Rundeck and only runs well
talks versus Rundeck can support all kind of scripts and tools. Rundeck UI is much more intuitive and robust
Read full review Return on Investment It helps us with keeping projects on track, which saves time When someone wants to know about a project, they are able to without calling around I have had a difficult time searching specifics, as how many tickets closed by me in 2021 Read full review Business logic can now run on time. In Cron, error management and error reporting skills are required, but the introduction of Rundeck has eliminated personality. It is a centrally managed job management system. Read full review ScreenShots