Likelihood to Recommend BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.
Read full review From my few months of using the tool, I believe the tool would be best suited for Legal Ops (Contracting) & Procurement. Maybe even in competitive bidding (strategic sourcing: eg RFP & RFX). The tool may be less appropriate for Payment Processing/Collecting.
Read full review Pros Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets. Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports. Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve. Read full review Creating a user community and sharing knowledge of automation best practices. Easy to use form and workflow builder. Responsive and knowledgeable technical team. Read full review Cons Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier. Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one. Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used. Read full review Adding form fields can be quite tedious as it has to be added to every stage/relationship. It's difficult to remember where a certain condition/formula sits. I wish the workflow itself can be exported for presentation/demo/documentation purposes. I wish there was a way for more than one admin to configure the tool at the same time. Read full review Likelihood to Renew It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Read full review Usability It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
Read full review Support Rating I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Read full review Alternatives Considered I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Read full review Autodesk selected TAP because of its ability to handle more complex workflows. We vetted a lot of "light" automation solutions but wanted a tool that was flexible enough to handle our more extensive use cases.
Read full review Return on Investment It helps us with keeping projects on track, which saves time When someone wants to know about a project, they are able to without calling around I have had a difficult time searching specifics, as how many tickets closed by me in 2021 Read full review Required fields force robust disclosure information up front. Workday integration enables pre-population of fields which reduces manual entry and saves compliance time. Emails, communications, and disclosure decision memos and stored in a centralized database which helps our team keep compliant records. Automated reminders have led to less ‘chasing’ by compliance. Improved UX has encouraged and increased disclosures, mitigating our company's risk. Read full review ScreenShots