BMC Helix Configuration Management Database (CMDB)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix CMDB
Score 10.0 out of 10
N/A
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A
Pricing
BMC Helix Configuration Management Database (CMDB)
Editions & Modules
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Offerings
Pricing Offerings
BMC Helix CMDB
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
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Community Pulse
BMC Helix Configuration Management Database (CMDB)
Considered Both Products
BMC Helix CMDB
Chose BMC Helix Configuration Management Database (CMDB)
Amazing to intergrate with ITIL 4 for efficient cooperation in the organisation. Incredible with asset management. Efficiently with data visualization for making informed decisions.
Chose BMC Helix Configuration Management Database (CMDB)
Excellent with data visualization and replication. Efficient to automate the discovery of virtual servers and networks. Brilliant to do inventory on IT assets. Great with data warehousing.
Chose BMC Helix Configuration Management Database (CMDB)
Let's detect potential conflicts when multiple changes are scheduled for the same time. Understand what services are affected by the ticket you're working on. Automatically route tickets to the potential solver based on CMDB data. Retrieve detailed configuration data for the …
Chose BMC Helix Configuration Management Database (CMDB)
Run more effective CABs with accurate configuration and dependency data. Understand the impact of a change on other Infrastructure, applications, and services. Detect potential conflict when multiple changes are scheduled for the same time. Track and manage hardware, software, …
Chose BMC Helix Configuration Management Database (CMDB)
I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than …
Chose BMC Helix Configuration Management Database (CMDB)
The number of workflows, escalations, processes built in the out of the box Remedy is outstanding. Trying to mimic/customize an open source, or even Remedyforce would cost more than implementing a vanilla Remedy.

We reviewed ServiceNow but we felt that in terms of an end-to-end …
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BMC Helix Configuration Management Database (CMDB)
Small Businesses

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Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
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User Ratings
BMC Helix Configuration Management Database (CMDB)
Likelihood to Recommend
10.0
(7 ratings)
Usability
8.0
(1 ratings)
User Testimonials
BMC Helix Configuration Management Database (CMDB)
Likelihood to Recommend
BMC Software Inc.
Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.
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Pros
BMC Software Inc.
  • Incredible with cloud migration of servers.
  • Efficient with getting audit reports on systems.
  • Terrific with compliance management.
  • Fabulous with optimization of business operations.
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Cons
BMC Software Inc.
  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.
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Usability
BMC Software Inc.
Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.
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Alternatives Considered
BMC Software Inc.
I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.
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Return on Investment
BMC Software Inc.
  • Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.
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