BMC Helix Configuration Management Database (CMDB) vs. Combodo iTop

Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.

Incentivized

It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.

Incentivized

• Incredible with cloud migration of servers.
• Efficient with getting audit reports on systems.
• Terrific with compliance management.
• Fabulous with optimization of business operations.

Incentivized

• Open source
• Issue Tracking
• Integrations

Incentivized

• The best IT services management that helps to increase overall service management does deliver business value.
• Great change manager.
• Service desk agent.

Incentivized

• CSV import tools for any data.
• Data synchronization.
• Graphical impact analysis.

Incentivized

Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.

Incentivized

I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.

It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.

Incentivized

• Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.

Incentivized

• We have been able to immediately see better handling of change Requests
• We are able to see incidents more clearly
• Integrations with existing stack brought quicker time to production

Incentivized