BMC Helix Configuration Management Database (CMDB) vs. Combodo iTop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix CMDB
Score 9.9 out of 10
N/A
The BMC Helix Configuration Management Database (CMDB, formerly known as Atrium CMDB) is a configuration management database.N/A
Combodo iTop
Score 9.7 out of 10
N/A
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
$0
per month
Pricing
BMC Helix Configuration Management Database (CMDB)Combodo iTop
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BMC Helix CMDBCombodo iTop
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
BMC Helix Configuration Management Database (CMDB)Combodo iTop
Top Pros
Top Cons
Features
BMC Helix Configuration Management Database (CMDB)Combodo iTop
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC Helix Configuration Management Database (CMDB)
-
Ratings
Combodo iTop
9.7
3 Ratings
18% above category average
Organize and prioritize service tickets00 Ratings9.73 Ratings
Expert directory00 Ratings9.73 Ratings
Service restoration00 Ratings9.73 Ratings
Self-service tools00 Ratings9.73 Ratings
Subscription-based notifications00 Ratings9.73 Ratings
ITSM collaboration and documentation00 Ratings9.73 Ratings
ITSM reports and dashboards00 Ratings9.73 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC Helix Configuration Management Database (CMDB)
-
Ratings
Combodo iTop
9.2
3 Ratings
12% above category average
Configuration mangement00 Ratings9.43 Ratings
Asset management dashboard00 Ratings9.03 Ratings
Policy and contract enforcement00 Ratings9.43 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC Helix Configuration Management Database (CMDB)
-
Ratings
Combodo iTop
10.0
3 Ratings
18% above category average
Change requests repository00 Ratings10.03 Ratings
Change calendar00 Ratings10.03 Ratings
Service-level management00 Ratings10.03 Ratings
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BMC Helix Configuration Management Database (CMDB)Combodo iTop
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Score 9.0 out of 10
Medium-sized Companies
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Score 8.7 out of 10
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Score 9.0 out of 10
Enterprises
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Score 8.7 out of 10
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Score 8.9 out of 10
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User Ratings
BMC Helix Configuration Management Database (CMDB)Combodo iTop
Likelihood to Recommend
10.0
(7 ratings)
9.7
(3 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BMC Helix Configuration Management Database (CMDB)Combodo iTop
Likelihood to Recommend
BMC Software Inc.
Lets you run more effective CABs with accurate configuration and dependency data. Understand the impact of change on other assets applications and services. Detecting potential underlying issues [when multiple] changes are made. Provides very adaptable and highly reliable data quality and integrity engines configured through rules [to] ensure normalization, data source prioritization, and deduplication.
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Combodo
It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations.
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Pros
BMC Software Inc.
  • Incredible with cloud migration of servers.
  • Efficient with getting audit reports on systems.
  • Terrific with compliance management.
  • Fabulous with optimization of business operations.
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Combodo
  • Open source
  • Issue Tracking
  • Integrations
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Cons
BMC Software Inc.
  • The best IT services management that helps to increase overall service management does deliver business value.
  • Great change manager.
  • Service desk agent.
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Combodo
  • CSV import tools for any data.
  • Data synchronization.
  • Graphical impact analysis.
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Usability
BMC Software Inc.
Once you have an understanding of the many use cases that this software can meet, you will be able to tightly integrate this into a ticketing system which increases the ROI of the product tremendously.
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Combodo
No answers on this topic
Alternatives Considered
BMC Software Inc.
I didn't even know there was competion with BMC Atrium CMDB. I have been in the tech industry for sixteen plus years and I have never seen another product accomplish the task that BMC Atrium CMDB performs on a daily basis. Also BMC Atrium CMDB has been around longer than anyother product which means it has been tested over time.
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Combodo
It's magnificent for its intuitiveness with workflow management. Terrific for its greatness for network discovery. Excellent with asset tracking.
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Return on Investment
BMC Software Inc.
  • Moving towards a fully chargeback model would help non-IT departments help curb their spend. However, a company needs to be fully mature in order to do this. Without an iron tight process, the CMDB will be quickly filled with garbage. It'll require experienced asset admins to continuously monitor the system.
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Combodo
  • We have been able to immediately see better handling of change Requests
  • We are able to see incidents more clearly
  • Integrations with existing stack brought quicker time to production
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ScreenShots