BMC Helix ITSM vs. IBM Guardium

There are many ITSM platforms available - but only a very select few are true enterprise leaders. BMC Helix is one. When it comes to managing thousands of incidents daily, BMC Helix helps cut through the noise with incident correlation and predictive problem management.

Incentivized

It checks many boxes when it comes to security. It allows you to see all the DB activity that goes on, report on it, and send it to SIEM. The analytics part extends this product even more. The investigation dashboard makes it easier to find outliers or specifics without running queries or reports.

Incentivized

• The Service Asset and Configuration Management capabilities of Helix ITSM are awesome. It can be used as a central repository for all SACM information and seamlessly integrated with Helix Discovery.
• It has the most certified ITIL process modules of any ITSM system. These modules work seamlessly with each other and give you the power to manage any situation effectively.
• As an Administrator of Helix ITSM you have many tools at your disposal to create customizations, workflows. BMC makes it easy to manage the system, leaving time to develop customizations and workflows.

Incentivized

• Provides complete monitoring of data access and usage activities.
• Provides customizable security controls and policies that help us meet compliance and regulatory requirements.
• Uses advanced algorithms and machine learning to detect abnormal behavior patterns.
• Helps us protect sensitive and confidential data by controlling access.
• Integrates easily with other security systems and tools.

Incentivized

• Customization can be lengthy due to the numerous features included in the software.
• New staff members require some sort of hands-on training to get to know all the use capabilities.
• The analytics can be improved to include forecasts and trend analysis.
• Expensive compared to competitors.

Incentivized

• Although it is a relatively simple software to use, it requires a bit of knowledge, which a new user cannot do without consolidating some previous knowledge.
• The technical support team is not ideal; although, on many occasions we have not needed their help, the times we have interacted it has left us wanting more.

Incentivized

It provides the tool we need and is able to be customised to meet new requirements. Cost to change in training and integrations would be considerable.

It is a perfect system to detect problems that we do not see manually, it is light, with a very simple learning curve and with great protection of our data, we will use it forever.

Incentivized

At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.

This software is not the easiest to use in all work environments, each department has some difficulties accessing and managing some functions, it can be considered a complex softy, but I consider it necessary to have it in the company due to its security qualities of warm cans, it offers exactly what it promises but with a little difficulty in its configuration.

Incentivized

for now we are satisfied. first two months 😉

Incentivized

could be faster. db is slower from introducing postgresql

Incentivized

Their tech support is top notch. They respond and get back to us, even on lower level incidents and issues, very quickly. It is rare that we deal with a support technician who does not know what they are doing.

There has been great support coming from IBM. It is easy to use and a great way to keep our data secure. I would recommend this to other possible users and if I were to move companies, I would recommend we use this there too. Thank you

Incentivized

the trainers dont have so much practical experiences. its mostly follow up and reading existing documentation withou own input. of course experiences people are on shore or have no free time. sad truth

Incentivized

Satisfied because I didn't have to do it!

Incentivized

I did not select Remedy myself, so I am coming in from someone who is apart of the story, from somewhere in the midway. That being said: Remedy has begun a journey of understanding the problems associated with the implementation of ITIL, and indeed ITIL itself (it is a top-down process for management of an IT department). there are many alternatives out there. One, in particular, I am keen to investigate: Redmine. But in doing so, It will be evaluated via my experience with Remedy.

Incentivized

IBM Security Guardium has extended capabilities of automatically locating databases and assessing the vulnerabilities and configuration flaws in them. IBM Security Guardium stacks up against other products due to the additional features that can be easily added to your IT systems after installation. Additionally, Guardium has the ability to monitor a mainframe database environment which makes it the best choice!

Incentivized

unclear. lot of for less

Incentivized

Again, always room for improvement, but a very stable product none-the-less.

Incentivized

• The ROI was fine initially as we got what we paid for and it served its purpose
• Over time, we got behind on releases due to limitations with customizations we made to the application. The product then became out of support and completely out of date, and we had to replace
• Overall ROI was minimal and once the product was out of date we found more value in other tools

Incentivized

• based on the most recent data user rights, it helps to check, create, and enforce data rule sets and policies
• companies can get a better sense of their data surroundings with the help of the integrated data activity view
• IBM Guardium Insights looks at how data is used across multiple cloud companies and on-premise systems, meeting businesses' data needs

Incentivized