Archer Integrated Risk Management Platform vs. BMC Helix ITSM (Remedy)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Archer
Score 7.7 out of 10
N/A
RSA Archer, from the security, governance, and risk division of RSA Security is an integrated risk management / GRC platform.N/A
BMC Helix ITSM (Remedy)
Score 7.0 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
Pricing
Archer Integrated Risk Management PlatformBMC Helix ITSM (Remedy)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ArcherBMC Helix ITSM (Remedy)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Archer Integrated Risk Management PlatformBMC Helix ITSM (Remedy)
Top Pros
Top Cons
Features
Archer Integrated Risk Management PlatformBMC Helix ITSM (Remedy)
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Archer Integrated Risk Management Platform
9.5
13 Ratings
22% above category average
BMC Helix ITSM (Remedy)
-
Ratings
Common repository of GRC items8.712 Ratings00 Ratings
Risk management10.011 Ratings00 Ratings
Integration with Corporate Performance Management (CPM) systems8.89 Ratings00 Ratings
GRC policy management9.913 Ratings00 Ratings
Incident management10.013 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Archer Integrated Risk Management Platform
-
Ratings
BMC Helix ITSM (Remedy)
7.5
45 Ratings
8% below category average
Organize and prioritize service tickets00 Ratings7.544 Ratings
Expert directory00 Ratings7.931 Ratings
Service restoration00 Ratings6.939 Ratings
Self-service tools00 Ratings9.043 Ratings
Subscription-based notifications00 Ratings7.034 Ratings
ITSM collaboration and documentation00 Ratings8.043 Ratings
ITSM reports and dashboards00 Ratings6.343 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Archer Integrated Risk Management Platform
-
Ratings
BMC Helix ITSM (Remedy)
8.6
41 Ratings
5% above category average
Configuration mangement00 Ratings9.138 Ratings
Asset management dashboard00 Ratings8.938 Ratings
Policy and contract enforcement00 Ratings7.731 Ratings
Change management
Comparison of Change management features of Product A and Product B
Archer Integrated Risk Management Platform
-
Ratings
BMC Helix ITSM (Remedy)
7.7
42 Ratings
8% below category average
Change requests repository00 Ratings7.942 Ratings
Change calendar00 Ratings8.139 Ratings
Service-level management00 Ratings7.141 Ratings
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Archer Integrated Risk Management PlatformBMC Helix ITSM (Remedy)
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Score 8.8 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Forcepoint DLP
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Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
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Score 8.9 out of 10
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User Ratings
Archer Integrated Risk Management PlatformBMC Helix ITSM (Remedy)
Likelihood to Recommend
9.0
(13 ratings)
7.3
(50 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
Usability
7.0
(3 ratings)
6.5
(3 ratings)
Support Rating
5.3
(2 ratings)
8.1
(9 ratings)
Implementation Rating
-
(0 ratings)
6.6
(2 ratings)
Configurability
-
(0 ratings)
5.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
7.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Archer Integrated Risk Management PlatformBMC Helix ITSM (Remedy)
Likelihood to Recommend
RSA Security
RSA Archer is fantastic at cataloguing, personalizing assessments, raw reporting, and capacity to add custom fields. It is a little clunky around adding contextual information to notifications, peeking into data before attempting to load pages, quick navigation or determining linked (or sub-linked) relationships. These are all concerns that can either be worked around with an appropriate data scheme or with careful administration of the sub-routines.
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BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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Pros
RSA Security
  • Integration capabilities to multiple enterprise systems
  • Control standards and Procedures to address multiple regulatory/authoritative sources, standards and frameworks enabling test once satisfy many requiremnts
  • Rapid application development and User friendly tool with configuration capability to customize easily without user requiring programming or coding skills
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BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
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Cons
RSA Security
  • They release time to time updates, which causes issues in the GUI. However, one has to be careful while installing the update.
  • There is no open and free academy to learn more about the tool.
  • One cannot stay to a particular product version, they have to move to the next version to keep up with the changes.
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BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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Likelihood to Renew
RSA Security
No answers on this topic
BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
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Usability
RSA Security
Good tool to get the information communicated, approval workflow, and easy to add new findings/questionnaires. Seems to be compatible with different browsers and little downtime. Only request for improvement is to add an export feature with fewer clicks. Maybe batch export.
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BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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Support Rating
RSA Security
Our RSA Archer team is dedicated to finding solutions for our organization. They haven't mentioned any issues with receiving support with deployment or bug fixes, and generally the platform is very dependable. They are always very excited about delivering a version upgrade and presenting any new features that provide more dashboards or chart types.
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BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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Implementation Rating
RSA Security
No answers on this topic
BMC Software Inc.
Satisfied because I didn't have to do it!
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Alternatives Considered
RSA Security
It has been roughly 5 years since I have seen Securevue, so a lot can change, but to me it felt like several products were purchased and an attempt was made to piece them all together into a single solution (and I believe that may have been true). It also required agents on endpoints which did not fit the model I believed customers were looking for. MetricStream appeared to be difficult to install as it took their own engineers some time to get it installed in my lab environment. I did not think their web interface was as intuitive as RSA Archer. Customization to the platform was possible to some degree, but required a lot more work and technical skills than required by Archer. I did like the landing page for MetricStream which called out the important action items for the current user, but Archer v6.X now has this feature.
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BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
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Scalability
RSA Security
No answers on this topic
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
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Return on Investment
RSA Security
  • We were able to achieve approx 63% gain in operational efficiency.
  • Reduce the number of findings and exceptions during an Internal audit to almost zero.
  • Get compliance to all client contracts tracked through the tool thus increasing the confidence of clients in our systems and processes.
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BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
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ScreenShots