BMC Helix ITSM (Remedy) vs. SentinelOne Singularity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix ITSM (Remedy)
Score 7.1 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
SentinelOne Singularity
Score 9.0 out of 10
N/A
SentinelOne is endpoint security software, from the company of the same name with offices in North America and Israel, presenting a combined antivirus and EDR solution.
$4
per agent, per month
Pricing
BMC Helix ITSM (Remedy)SentinelOne Singularity
Editions & Modules
No answers on this topic
Singularity Ranger IoT
$4
per agent, per month
Singularity Core
$6
per agent, per month
Singularity Control
$8
per agent, per month
Singularity Complete
$12
per agent, per month
Singularity Cloud
$36
per VM/Kubernetes worker node, per month
Offerings
Pricing Offerings
BMC Helix ITSM (Remedy)SentinelOne Singularity
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BMC Helix ITSM (Remedy)SentinelOne Singularity
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BMC Helix ITSM (Remedy)SentinelOne Singularity
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC Helix ITSM (Remedy)
7.5
45 Ratings
8% below category average
SentinelOne Singularity
-
Ratings
Organize and prioritize service tickets7.544 Ratings00 Ratings
Expert directory7.931 Ratings00 Ratings
Service restoration6.939 Ratings00 Ratings
Self-service tools8.943 Ratings00 Ratings
Subscription-based notifications7.034 Ratings00 Ratings
ITSM collaboration and documentation8.143 Ratings00 Ratings
ITSM reports and dashboards6.343 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC Helix ITSM (Remedy)
8.6
41 Ratings
5% above category average
SentinelOne Singularity
-
Ratings
Configuration mangement9.138 Ratings00 Ratings
Asset management dashboard8.938 Ratings00 Ratings
Policy and contract enforcement7.731 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC Helix ITSM (Remedy)
7.7
42 Ratings
9% below category average
SentinelOne Singularity
-
Ratings
Change requests repository7.942 Ratings00 Ratings
Change calendar8.139 Ratings00 Ratings
Service-level management7.141 Ratings00 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
BMC Helix ITSM (Remedy)
-
Ratings
SentinelOne Singularity
9.1
8 Ratings
7% above category average
Anti-Exploit Technology00 Ratings9.07 Ratings
Endpoint Detection and Response (EDR)00 Ratings9.78 Ratings
Centralized Management00 Ratings9.48 Ratings
Hybrid Deployment Support00 Ratings7.93 Ratings
Infection Remediation00 Ratings9.48 Ratings
Vulnerability Management00 Ratings9.16 Ratings
Malware Detection00 Ratings9.48 Ratings
Best Alternatives
BMC Helix ITSM (Remedy)SentinelOne Singularity
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ThreatDown, powered by Malwarebytes
ThreatDown, powered by Malwarebytes
Score 8.6 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
ThreatDown, powered by Malwarebytes
ThreatDown, powered by Malwarebytes
Score 8.6 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix ITSM (Remedy)SentinelOne Singularity
Likelihood to Recommend
7.3
(50 ratings)
9.9
(11 ratings)
Likelihood to Renew
9.0
(6 ratings)
10.0
(1 ratings)
Usability
6.5
(3 ratings)
9.0
(1 ratings)
Support Rating
8.1
(9 ratings)
9.2
(4 ratings)
Implementation Rating
6.6
(2 ratings)
-
(0 ratings)
Configurability
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
BMC Helix ITSM (Remedy)SentinelOne Singularity
Likelihood to Recommend
BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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SentinelOne
I'm not sure about pricing but I have heard from larger companies that it was not very accessible because of their size. We are a small company and we also utilize a SIEM which helped offset costs right off the bat. I think it makes 100% sense for IT departments that don't have enough staff to monitor their environment in depth.
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Pros
BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
Read full review
SentinelOne
  • SentinelOne provides excellent protection against known and unknown attacks to our endpoints.
  • The recovery option provides a fast, first line of defense against ransomware and other system damaging attacks.
  • SentinelOne requires minimal administrative support making it a very cost effective and efficient solution.
Read full review
Cons
BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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SentinelOne
  • Possibly for compatibility with legacy Windows OS's and non Windows OS's.
  • Some settings are greyed out and unable to change but I believe this is to protect you from making a bad configuration change.
  • Could do better with reporting at the base level subscription.
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Likelihood to Renew
BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
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SentinelOne
Reliable for simple installation and above all efficient
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Usability
BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
Read full review
SentinelOne
Compared to all the other major players, SentinelOne is truly hands off. One installed, the tool is able to manage all the major threats on my endpoints without intervention. The biggest thing the IT Dept has to do now is just clear the incidents after SentinelOne has dealt with them. Every other tool I have used requires significantly more effort to maintain.
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Support Rating
BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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SentinelOne
Their support is good and quick to respond. The one issue we faced was when a non-protection issue arose there was a lot of dancing around trying to figure things out. This was frustrating as it took significantly longer to figure out issues. Lots of repetitive log gathers, screen caps, uninstalls that never seemed to resolve issues. Eventually, the product would be updated and the issue seemed to be resolved, but seemed to be the only solution.
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Implementation Rating
BMC Software Inc.
Satisfied because I didn't have to do it!
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SentinelOne
No answers on this topic
Alternatives Considered
BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
Read full review
SentinelOne
Webroot is a great product but did not provide the versatility that we really were desiring. It allowed to us to centrally manage, but required policy-based management, and not the endpoint detail we wanted. SentinelOne's central management provides a variety of options for us to deploy and manage.
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Scalability
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
Read full review
SentinelOne
No answers on this topic
Return on Investment
BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
Read full review
SentinelOne
  • SentinelOne has already proved its value by stopping attacks that would have gone otherwise unnoticed until much later in their infection process.
  • The Vigilance team has provided quick response to threats that were not easily contained via the automated response SentinelOne's agents provide. This has given us a significant piece of mind.
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ScreenShots

SentinelOne Singularity Screenshots

Screenshot of SentinelOne