BMC Helix ITSM (Remedy) vs. Userlane
BMC Helix ITSM (Remedy) vs. Userlane
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM (Remedy) | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
Userlane | Enterprise companies (1,001+ employees) | The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve. Userlane includes interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | The pricing is heavily dependent on your requirements therefore we ask you to contact us directly. | ||||||||||||||
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BMC Helix ITSM (Remedy) | Userlane | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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BMC Helix ITSM (Remedy) | Userlane | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Pendo.io Score 8.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Whatfix Score 9.3 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Whatfix Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM (Remedy) | Userlane | |
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Likelihood to Recommend | 7.3 (50 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | 9.1 (1 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM (Remedy) | Userlane | |
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Likelihood to Recommend | BMC Software Inc. | Userlane |
Pros | BMC Software Inc. | Userlane |
Cons | BMC Software Inc. | Userlane |
Likelihood to Renew | BMC Software Inc. | Userlane No answers on this topic |
Usability | BMC Software Inc. | Userlane |
Support Rating | BMC Software Inc. | Userlane No answers on this topic |
Implementation Rating | BMC Software Inc. | Userlane No answers on this topic |
Alternatives Considered | BMC Software Inc. | Userlane |
Scalability | BMC Software Inc. | Userlane No answers on this topic |
Return on Investment | BMC Software Inc. | Userlane |
ScreenShots | Userlane Screenshots |