BMC Helix Remedyforce vs. ServiceNow Customer Service Management
BMC Helix Remedyforce vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix Remedyforce | N/A | BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management. | $67.90 per user/per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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BMC Helix Remedyforce | ServiceNow Customer Service Management | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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BMC Helix Remedyforce | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix Remedyforce | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 9.0 (12 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 7.5 (4 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 8.0 (1 ratings) | 9.0 (1 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
BMC Helix Remedyforce | ServiceNow Customer Service Management | |
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Likelihood to Recommend | BMC Software Inc. | ServiceNow |
Pros | BMC Software Inc. | ServiceNow |
Cons | BMC Software Inc. | ServiceNow |
Likelihood to Renew | BMC Software Inc. | ServiceNow No answers on this topic |
Usability | BMC Software Inc. No answers on this topic | ServiceNow |
Support Rating | BMC Software Inc. | ServiceNow |
Implementation Rating | BMC Software Inc. | ServiceNow No answers on this topic |
Alternatives Considered | BMC Software Inc. | ServiceNow |
Return on Investment | BMC Software Inc. | ServiceNow |
ScreenShots | BMC Helix Remedyforce Screenshots |