TrueSight Capacity Optimization vs. Splunk IT Service Intelligence (ITSI)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TrueSight Capacity Optimization
Score 9.0 out of 10
N/A
BMC's TrueSight Capacity Optimization is an infrastructure capacity planning option.N/A
Splunk IT Service Intelligence (ITSI)
Score 9.3 out of 10
N/A
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
Pricing
TrueSight Capacity OptimizationSplunk IT Service Intelligence (ITSI)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TrueSight Capacity OptimizationSplunk IT Service Intelligence (ITSI)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
TrueSight Capacity OptimizationSplunk IT Service Intelligence (ITSI)
Top Pros
Top Cons
Best Alternatives
TrueSight Capacity OptimizationSplunk IT Service Intelligence (ITSI)
Small Businesses
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Sentry
Sentry
Score 8.9 out of 10
Medium-sized Companies
Veeam ONE
Veeam ONE
Score 8.5 out of 10
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.6 out of 10
Enterprises
vRealize Operations (discontinued)
vRealize Operations (discontinued)
Score 9.2 out of 10
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrueSight Capacity OptimizationSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
9.0
(2 ratings)
10.0
(27 ratings)
Likelihood to Renew
9.1
(1 ratings)
8.2
(2 ratings)
Usability
9.1
(1 ratings)
10.0
(1 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(1 ratings)
8.9
(2 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
TrueSight Capacity OptimizationSplunk IT Service Intelligence (ITSI)
Likelihood to Recommend
BMC Software Inc.
Well suited to physical, local and public cloud systems. Creates good reports for users and directors.
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Splunk
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros
BMC Software Inc.
  • Fully automated
  • Very simple to use
  • Business oriented metrics may be used
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Splunk
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons
BMC Software Inc.
  • Training new users on how to build reports can be time consuming.
  • Mapping transactions has proved a bit hard.
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Splunk
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Likelihood to Renew
BMC Software Inc.
because it is the only of its kind of it products. because is siple to implement. because look and feel is very good. because is the first in class
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Splunk
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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Usability
BMC Software Inc.
because is very simple to use and
Mathematical correlations are the added value of the tool
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Splunk
Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
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Reliability and Availability
BMC Software Inc.
is very reliable
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Splunk
No answers on this topic
Performance
BMC Software Inc.
absolutly no, is very available and fast
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Splunk
No answers on this topic
Support Rating
BMC Software Inc.
Because i never thanks to be alone
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Splunk
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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In-Person Training
BMC Software Inc.
because Moviri is very proessional
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Splunk
No answers on this topic
Implementation Rating
BMC Software Inc.
is very simple and ready to use
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Splunk
No answers on this topic
Alternatives Considered
BMC Software Inc.
We have used a bespoke tool previously and TSCO is much easier to use and provides greater returns in regards to reporting.
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Splunk
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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Scalability
BMC Software Inc.
is very simple to
Horizontal growth
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Splunk
No answers on this topic
Return on Investment
BMC Software Inc.
  • Only recently purchased but we are seeing positive signs on how this will provide us with ROI.
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Splunk
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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ScreenShots

TrueSight Capacity Optimization Screenshots

Screenshot of Capacity pool views.