What users are saying about

Boardwalk Communicator vs HipChat (discontinued)

Boardwalk Communicator
This review does not include a rating.
HipChat (discontinued)
576 Ratings

Boardwalk Communicator

This review does not include a rating.

HipChat (discontinued)

576 Ratings
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Score 7.7 out of 100

Based on 576 reviews and ratings

Feature Set Ratings

    Project Management

    Boardwalk Communicator

    Feature Set Not Supported
    N/A
    7.3

    HipChat (discontinued)

    73%
    HipChat (discontinued) ranks higher in 2/2 features
    HipChat (discontinued) ranks higher in 2/2 features

    Mobile Access

    N/A
    0 Ratings
    7.3
    73%
    98 Ratings

    Search

    N/A
    0 Ratings
    7.2
    72%
    104 Ratings

    Communication

    Boardwalk Communicator

    Feature Set Not Supported
    N/A
    7.3

    HipChat (discontinued)

    73%
    HipChat (discontinued) ranks higher in 6/6 features
    HipChat (discontinued) ranks higher in 6/6 features

    Chat

    N/A
    0 Ratings
    7.7
    77%
    134 Ratings

    Notifications

    N/A
    0 Ratings
    7.7
    77%
    132 Ratings

    Discussions

    N/A
    0 Ratings
    6.5
    65%
    112 Ratings

    Surveys

    N/A
    0 Ratings
    7.9
    79%
    36 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.0
    70%
    43 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    7.0
    70%
    23 Ratings

    File Sharing & Management

    Boardwalk Communicator

    Feature Set Not Supported
    N/A
    6.3

    HipChat (discontinued)

    63%
    HipChat (discontinued) ranks higher in 6/6 features
    HipChat (discontinued) ranks higher in 6/6 features

    Video files

    N/A
    0 Ratings
    6.5
    65%
    86 Ratings

    Audio files

    N/A
    0 Ratings
    6.8
    68%
    74 Ratings

    Access control

    N/A
    0 Ratings
    6.5
    65%
    61 Ratings

    Advanced security features

    N/A
    0 Ratings
    5.8
    58%
    51 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    6.0
    60%
    28 Ratings

    Device sync

    N/A
    0 Ratings
    6.0
    60%
    56 Ratings

    Attribute Ratings

      Likelihood to Recommend

      Boardwalk Communicator

      N/A
      0 Ratings
      6.8

      HipChat (discontinued)

      68%
      135 Ratings

      Likelihood to Renew

      Boardwalk Communicator

      N/A
      0 Ratings
      9.8

      HipChat (discontinued)

      98%
      2 Ratings

      Usability

      Boardwalk Communicator

      N/A
      0 Ratings
      7.2

      HipChat (discontinued)

      72%
      8 Ratings

      Support Rating

      Boardwalk Communicator

      N/A
      0 Ratings
      7.0

      HipChat (discontinued)

      70%
      10 Ratings

      Implementation Rating

      Boardwalk Communicator

      N/A
      0 Ratings
      8.4

      HipChat (discontinued)

      84%
      6 Ratings

      Product Scalability

      Boardwalk Communicator

      N/A
      0 Ratings
      7.2

      HipChat (discontinued)

      72%
      10 Ratings

      Likelihood to Recommend

      Boardwalk Communicator

      No answers on this topic

      HipChat (discontinued)

      Well suited for
      Cross-teams communication.
      Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
      Not suited for:
      Lacks apps integration like Slack.
      Lacks quality with video calls.
      Slow file transfer for large files.
      Frequent downtime due to app instability.

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      Anonymous | TrustRadius Reviewer
      Verified User
      View all 135 answers on this topic

      Pros

      Boardwalk Communicator

      No answers on this topic

      HipChat (discontinued)

      • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
      • Cross-platform support and hence runs on most of the computing devices
      • Efficient search
      • Completely free for smaller teams
      • Webhooks +1
      • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
      • Custom emojis
      • Media and file sharing directly or in a group
      • Video chat

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      Bhargav Nanekalva | TrustRadius Reviewer
      Bhargav Nanekalva
      View all 135 answers on this topic

      Cons

      Boardwalk Communicator

      No answers on this topic

      HipChat (discontinued)

      • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
      • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
      • Video and audio calls are pretty useless, they're slow and not always work.
      • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

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      Anonymous | TrustRadius Reviewer
      Verified User
      View all 135 answers on this topic

      Pricing Details

      Boardwalk Communicator

      General

      Free Trial
      —
      Free/Freemium Version
      Yes
      Premium Consulting/Integration Services
      —
      Entry-level set up fee?
      —

      Starting Price

      $10 per month

      Boardwalk Communicator Editions & Modules

      —
      Additional Pricing Details
      —

      HipChat (discontinued)

      General

      Free Trial
      Yes
      Free/Freemium Version
      Yes
      Premium Consulting/Integration Services
      Yes
      Entry-level set up fee?
      No

      Starting Price

      $0 per user

      HipChat (discontinued) Editions & Modules

      Edition
      HipChat Basic$01
      HipChat Plus$21
      1. per user
      Additional Pricing Details
      For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

      Likelihood to Renew

      Boardwalk Communicator

      No score
      No answers yet
      No answers on this topic

      HipChat (discontinued)

      HipChat (discontinued) 9.8
      Based on 2 answers
      If they fix the bugs the last update gave that are causing hipchat to crash more often.

      Read full review

      Anonymous | TrustRadius Reviewer
      Verified User
      View all 2 answers on this topic

      Usability

      Boardwalk Communicator

      No score
      No answers yet
      No answers on this topic

      HipChat (discontinued)

      HipChat (discontinued) 7.2
      Based on 8 answers
      The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.

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      Joe Tresca | TrustRadius Reviewer
      Joe Tresca
      View all 8 answers on this topic

      Support Rating

      Boardwalk Communicator

      No score
      No answers yet
      No answers on this topic

      HipChat (discontinued)

      HipChat (discontinued) 7.0
      Based on 10 answers
      HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .

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      Ajay Akunuri | TrustRadius Reviewer
      Ajay Akunuri
      View all 10 answers on this topic

      Implementation Rating

      Boardwalk Communicator

      No score
      No answers yet
      No answers on this topic

      HipChat (discontinued)

      HipChat (discontinued) 8.4
      Based on 6 answers
      I don't have insights as I was not a part of the implementation. However, I love the end product

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      Sara Sayre | TrustRadius Reviewer
      Sara Sayre
      View all 6 answers on this topic

      Alternatives Considered

      Boardwalk Communicator

      No answers on this topic

      HipChat (discontinued)

      We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.

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      Eric Broz | TrustRadius Reviewer
      Eric Broz
      View all 135 answers on this topic

      Scalability

      Boardwalk Communicator

      No score
      No answers yet
      No answers on this topic

      HipChat (discontinued)

      HipChat (discontinued) 7.2
      Based on 10 answers
      Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

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      Vladimir Salnikov | TrustRadius Reviewer
      Vladimir Salnikov
      View all 10 answers on this topic

      Return on Investment

      Boardwalk Communicator

      No answers on this topic

      HipChat (discontinued)

      • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

      Read full review

      Christina Wofford | TrustRadius Reviewer
      Christina Wofford
      View all 135 answers on this topic

      Screenshots

      Boardwalk Communicator

      —

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