Bold360 vs ServiceNow Now Platform

Likelihood to Recommend

The relationship building with the entire team at LMI from Sales, to the Account Manager to our Customer Relationship manager and their product Bold360 was excellent. They were always willing to listen to different ideas and try to make them work for us

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Ace Corporation

Deployment/Implementation Analyst

Ace Hardware CorporationRetail, 1001-5000 employees

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ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Pros

We’ve built our environment to scale globally and currently leveraging the platform in U.S., LATAM, BRAZIL, APAC, and EMEA.
Email integration with Outlook has helped channel emails to agents by skill set.
The knowledgebase has shared global articles, which are auto-translated to our fans who engage our brands based on their questions.
I want to add kudos to the support received from our Customer Success Manager and Technical Account Manager.

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Verified User

Manager in Customer Service

Computer Hardware Company, 1001-5000 employees

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Incident response, change management, asset management, and problem management.
User communication, availability, ease of use, and user adoption.

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Cons

Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
Native mobile applications to provide added support.
Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 10,001+ employees

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My home screen needs to auto update based on a timer.
Long drawn out process for closing a ticket.
Creating change control tasks are not intuitive.

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James Molnar

Network Engineer

Fragomen, Del Rey, Bernsen & Loewy, PLLCLegal Services, 5001-10,000 employees

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Usability

Bold360 7.9

Based on 16 answers

There was a small learning curve to get up to speed on the naming conventions but overall it did not take long to quickly learn how to navigate through the tools available and digest the information available to make informed business decisions.

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Matt Walley

Assistant Director

Meazure LearningEducation Management, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Bold360 8.4

Based on 17 answers

Great customer support management provided by LogMeIn, which gives you a direct line with regular meetings with the company to make sure your implementation is a success. [The] account manager is always readily available as well for engagement. Opportunities though exist in a balance between professional services support and VIP support that can be improved upon more.

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Anthony M. Pacitti II, MBA, MSIS

IT Manager, End User Experience

Johnson & JohnsonHospital & Health Care, 10,001+ employees

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ServiceNow Now Platform 10.0

Based on 4 answers

In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.

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Rubens F. Dalle Lucca

Managing Director Brazil

nuvolaxComputer & Network Security, 51-200 employees

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Alternatives Considered

I used LivePerson in my previous company. It was the same as BoldChat in terms of being a standalone chat application. But when I started using Bold360, for the very first time I felt I'd found a tool that made chat a really good channel for communications.

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Pradeep Kumar

Senior Customer Support Executive

Betsol Software Pvt LtdInformation Technology & Services, 201-500 employees

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In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk

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Verified User

Administrator in Information Technology

Government Administration Company, 201-500 employees

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Return on Investment

Considerable saving on ticket deflection so return on investment
Saved on extra support engineer recruitment through self service
Enabled support engineers to concentrate on more complex customer issues as simple and semi-complex issues are generally dealt with through self service--so better quality of service for customers

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Verified User

Professional in Customer Service

Computer Software Company, 1001-5000 employees

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Auto ticket generation from Logic Monitor.
Consistent cloud-based ticketing.
Cloud based and available from anywhere.

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James Molnar

Network Engineer

Fragomen, Del Rey, Bernsen & Loewy, PLLCLegal Services, 5001-10,000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Bold360

ServiceNow Now Platform

Likelihood to Recommend

Bold360

ServiceNow Now Platform

Pros

Bold360

ServiceNow Now Platform

Cons

Bold360

ServiceNow Now Platform

Usability

Bold360

ServiceNow Now Platform

Support Rating

Bold360

ServiceNow Now Platform

Alternatives Considered

Bold360

ServiceNow Now Platform

Return on Investment

Bold360

ServiceNow Now Platform

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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