Bonita Platform vs. NeoCase

Well suited for low code/no code applications centered around approval flows. It has built-in task management for users to see their pending actions, comments, statuses, etc. It has a very nice design for process flows. Less appropriate may be for generic type applications with complex screens and logic within those screens that need a lot of data to process.

Incentivized

Works well as an employee self service solution as well as case management for report requests. Electronic forms and routing are limited but are somewhat effective, depending of the requirements.

Incentivized

• Bonita seems particularly suited for processes requiring a great deal of human interaction. Its user model allows you to control access to business processes in a fine-grained way. This allows for business processes to move smoothly between users and services as the process advances.
• The definition and usage of custom forms from the latest version of Bonita seems particularly powerful. It allows for a thorough customization of the look-and-feel and does not require complex developments.
• The web interface and administration section have greatly improved in the latest versions. Installation and configuration of processes has become more flexible and more structured. The administration section gives a good view on failed processes, allowing to analyse problems in an efficient way.

Incentivized

• Neocase allows for case tracking and metrics reporting.
• Neocase allows employees to search for answers in the knowledge base for quick resolutions to many of their needs.
• Neocase significantly reduces the number of incoming phone calls and emails which disrupt our daily office routine.

Incentivized

• There is a learning curve beyond the boot camps that needs to be addressed with more structured curriculum.
• The full stack technologies are industry standard, but these [are] challenging to learn and could use a learning path and orientation. There's probably opportunity for third-parties here to help with learning and adoption.

Incentivized

• There is room for improvement in how Neocase manages form creation - this is an area that could be of great benefit - electronic forms as opposed to paper would benefit many companies looking for paperless solutions.
• Routing capabilities could be improved to allow robust routing of electronic forms for approval purposes (those requiring multiple approvers

Incentivized

We just renewed our license

Incentivized

Bonita Platform has allowed us to develop GUI relatively fast using its UI Designer while being able to seamlessly integrate our business logic in Java in a BPMN2 process diagram. It gives a nice productivity boost but still requires programming know-how to be able to deliver the final solution to your business problems.

Incentivized

Engine itself is efficient enough for most cases I dealt with. It can also be extended by clustering. I have done performance tests with JMeter and only managed to induce the crash of... JMeter. If there are efficiency issues they usually concern bad design/implementation of created apps or bottlenecks in integrated systems. Although I have met two cases with efficiency loss.

1. Java 7 related PermGen saturation caused by big number of installed apps (there is no jar dependency reusal between apps option).

2. Big number of waiting event handlers in processes stresses the database.

Incentivized

It was sometimes difficult to get support on Bonita API.

Incentivized

Nothing in particular

Incentivized

RHPAM is maybe a very good BPM process engine but is very limited to build a complete application.

We also try site soft W4 which needs more developments to build an application. We finally choose Bonita which is easier to get ready with.

Incentivized

Respect of BPMN standard over the long term. Good enhancements by Bonitasoft for new use cases, for example the introduction of a real form editor even if it has been technically difficult to manage. Once done though, we have far greater possibility of human interaction.

Incentivized

• Case management provided as better tracking which help us to meet SLAs.
• Auto email notification helps to address "Where are my request" answers which eventually increased our customer delight index.
• By using the third-party integration, we are able to provide visibility w.r.t end to end request status.

Incentivized

• Transition to Shared Service environment for 32 entities
• Streamlined request management
• User satisfaction

Incentivized