Bonjoro vs. Genesys IVR

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bonjoro
Score 10.0 out of 10
N/A
Bonjoro lets users send personalised videos to convert more inbound leads and grow revenue from existing customers. Users can record personalized videos for leads and customers via Bonjoro’s web or mobile apps.
$24
per month
Genesys IVR
Score 9.0 out of 10
N/A
Genesys provides IVR (interactive voice response) products and services.N/A
Pricing
BonjoroGenesys IVR
Editions & Modules
Starter
$24
per month
Pro - Solo
$39
per month
Pro - Teams
$69
per month
Grrrowth - Solo
$79
per month
Grrrowth - Teams
$179
per month
No answers on this topic
Offerings
Pricing Offerings
BonjoroGenesys IVR
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual subscription.
More Pricing Information
Community Pulse
BonjoroGenesys IVR
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BonjoroGenesys IVR
Small Businesses
Sendspark
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Score 10.0 out of 10
RingCentral Contact Center
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Loom
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Score 9.2 out of 10
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
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Vyond
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Score 8.7 out of 10
Verint Speech Analytics
Verint Speech Analytics
Score 9.0 out of 10
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User Ratings
BonjoroGenesys IVR
Likelihood to Recommend
-
(0 ratings)
9.2
(2 ratings)
User Testimonials
BonjoroGenesys IVR
Likelihood to Recommend
Bonjoro
No answers on this topic
Genesys
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
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Pros
Bonjoro
No answers on this topic
Genesys
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
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Cons
Bonjoro
No answers on this topic
Genesys
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
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Alternatives Considered
Bonjoro
No answers on this topic
Genesys
Tested this software. I did not find it met our business needs
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Return on Investment
Bonjoro
No answers on this topic
Genesys
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Read full review
ScreenShots