Booker vs. Demandforce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Booker
Score 7.8 out of 10
N/A
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
$129
per month
Demandforce
Score 7.7 out of 10
N/A
Demandforce is a solution available to the medical, veterinarian, lifestyle and automotive industries. Demandforce offers a variety of communication and office workflow solutions from appointment reminders and two-way text to marketing solutions like email campaign templates and online reputation management tools. Demandforce helps attract, retain, and grow a customer base.N/A
Pricing
BookerDemandforce
Editions & Modules
Starter
$129
per month
Accelerate
$269
per month
Ultimate
$429
per month
No answers on this topic
Offerings
Pricing Offerings
BookerDemandforce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$250 No setup fee
Additional Details
More Pricing Information
Features
BookerDemandforce
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Booker
-
Ratings
Demandforce
7.8
2 Ratings
2% above category average
Customer data management / contact management00 Ratings8.02 Ratings
Workflow management00 Ratings9.01 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
Contract management00 Ratings7.01 Ratings
Quote & order management00 Ratings7.01 Ratings
Interaction tracking00 Ratings8.01 Ratings
Channel / partner relationship management00 Ratings8.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
2 Ratings
18% above category average
Case management00 Ratings9.02 Ratings
Call center management00 Ratings9.02 Ratings
Help desk management00 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
3 Ratings
18% above category average
Lead management00 Ratings9.01 Ratings
Email marketing00 Ratings9.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
1 Ratings
17% above category average
Task management00 Ratings9.01 Ratings
Billing and invoicing management00 Ratings9.01 Ratings
Reporting00 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
1 Ratings
17% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings9.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
2 Ratings
17% above category average
Custom fields00 Ratings9.02 Ratings
Custom objects00 Ratings9.02 Ratings
Scripting environment00 Ratings9.02 Ratings
API for custom integration00 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
2 Ratings
8% above category average
Single sign-on capability00 Ratings9.02 Ratings
Role-based user permissions00 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
1 Ratings
22% above category average
Social data00 Ratings9.01 Ratings
Social engagement00 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
1 Ratings
23% above category average
Marketing automation00 Ratings9.01 Ratings
Compensation management00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Booker
-
Ratings
Demandforce
9.0
2 Ratings
18% above category average
Mobile access00 Ratings9.02 Ratings
Best Alternatives
BookerDemandforce
Small Businesses
vCita
vCita
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Chili Piper
Chili Piper
Score 8.8 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Zoom
Zoom
Score 8.2 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BookerDemandforce
Likelihood to Recommend
7.3
(18 ratings)
3.0
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.0
(3 ratings)
Usability
8.3
(3 ratings)
-
(0 ratings)
Support Rating
6.0
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
BookerDemandforce
Likelihood to Recommend
MINDBODY
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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Demandforce
We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.
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Pros
MINDBODY
  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
Read full review
Demandforce
  • Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
  • Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
  • Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.
Read full review
Cons
MINDBODY
  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
Read full review
Demandforce
  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Read full review
Likelihood to Renew
MINDBODY
Because I'm so familiar with it. I'll definitely reconsider.
Read full review
Demandforce
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Read full review
Usability
MINDBODY
It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
Read full review
Demandforce
No answers on this topic
Support Rating
MINDBODY
Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
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Demandforce
No answers on this topic
Implementation Rating
MINDBODY
As far as I know, implementing Booker into our business was fairly easy.
Read full review
Demandforce
No answers on this topic
Alternatives Considered
MINDBODY
When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Read full review
Demandforce
I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.
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Return on Investment
MINDBODY
  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Read full review
Demandforce
  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Read full review
ScreenShots

Booker Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Demandforce Screenshots

Screenshot of Demandforce's email campaign studio solution to communicate with customers via email marketing with unique and customizable templates.Screenshot of Demandforce's phone solution to communicate with customers.Screenshot of Demandforce's mobile app to manage the business while on the go.Screenshot of Demandforce's online booking solution allows customers to book without having to communicate directly with the front office.Screenshot of Demandforce's appointment reminder solution made to increase workflow and reduce no shows.Screenshot of Demandforce's online reputation management tools made to help gain new customers.