What users are saying about
6 Ratings
6 Ratings
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Score 4 out of 101

Likelihood to Recommend

BookingBug

I think that Booking Bug is incredibly well suited for small to medium sized businesses needing a service to allow careful management of bookings and client data
Mark Stevens profile photo

Pros

BookingBug

  • The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
  • Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
  • When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
  • There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
  • A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
Bebie McCarthy profile photo

Cons

BookingBug

  • Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Bebie McCarthy profile photo

Likelihood to Renew

BookingBug

BookingBug 8.8
Based on 3 answers
Reliable, professional, easy to use, affordable, good support.
Bebie McCarthy profile photo

Usability

BookingBug

BookingBug 8.2
Based on 1 answer
It would have been 10 were it not for some feedback from clients re multiple bookings.
Bebie McCarthy profile photo

Alternatives Considered

BookingBug

I have used TidyApps. It's good, but Bookingbug has a lot more useful features. With other systems, I have no control on the setup or once courses are set up, to amend them is very cumbersome. Bookingbug provides easy and least time consuming ways to do the above. Support is reliable. I very rarely ask for assistance, but when I do the response is on time/quick and good. I feel confident that I'm talking to a person who has good attitude to customer support and who knows what they're talking about. I've always been happy with the response to my queries from the beginning. With other systems I've used in the past, support was not quite so easy to get.
Bebie McCarthy profile photo

Scalability

BookingBug

BookingBug 9.1
Based on 1 answer
It's the only system I've come across where courses can be added very easily. If I had 10 courses to begin with, and suddenly I needed to set up 100 or more, I can do this in a very short period of time. All redundant steps have been eliminated by the clever design.
Bebie McCarthy profile photo

Return on Investment

BookingBug

  • Better customer service - we are able to acknowledge bookings with confidence that the information we're getting from Bookingbug is accurate and on time.
  • increased efficiency - there is vast improvement in our efficiency when we started using this product.
  • Customer confidence leading to better business image - if customer does not encounter problems when using the booking system, then they will trust that we are professionals because we use professional and reliable systems.
  • A negative impact (a little) is the clients' difficulty in using Bookingbug for multiple bookings. Bookingbug has a capability for multiple bookings. I noticed a few have used this successfully.
Bebie McCarthy profile photo

Pricing Details

BookingBug

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BookingBug Editions & Modules

BookingBug
Edition
Solo
$19.951
Small
$34.952
Medium
$69.953
Enterprise
$3504
1. per Month (1 user, 200 bookings/month)
2. per Month (5 users, 500 bookings/month)
3. per Month (10 users, 2,000 bookings/month)
4. and up per Month (contact for pricing)
Additional Pricing Details

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