Likelihood to Recommend
BookSteam is suited pretty much for any business that takes appointments. It's perfect for businesses who don't want the hassle of phone scheduling, rescheduling, calling people back and talking to the answering machine. Everything is automated and done online. I believe they even offer class scheduling, so that is also perfect for businesses who need group scheduling.
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Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.
Read full review Pros Online scheduling, canceling, re-booking customers. Taking payments online via PayPal at the time the client books. Sending out sms reminders and sms confirmations so clients will not miss their event. Read full review Omnify's customer service during setup is excellent. Very knowledgeable and patient. Omnify's seems infinitely customizable to suit any need. Omnify's web presence is simple to use to make a reservation. Omnify can be customized to include pictures of your business, facility, etc. Read full review Cons Might be a more complex tool - needs its learning curve The possibility to use it as a way to provide classes or webinars in series may be a bit complicated Read full review We would love to have more specific options for restricting the number of times a client can book a reservation per week. It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet. We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts. Read full review Usability
I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.
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Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.
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I tried to use few other scheduling systems before but I always thought they were somewhat incomplete, something was always missing, from design point of view to missing features. For me it's always about ease of use and how everything is organized. I can say that BookSteam got it all figured out and I recommend it
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Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.
Read full review Return on Investment Customers are happy as they can book themselves online any time. Our staff is happy as they have their own access. Read full review My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way. Read full review ScreenShots