BQE CORE is a business management solution built specifically for professional service firms. BQE CORE is a combination of a billing assistant, project management, and accounting solution. CORE is designed to do the hard work of delivering actionable insights directly to the user's dashboards or inbox. BQE CORE replaces the products Engineeroffice, Archioffice, and BillQuick; the functionality of these applications is now found in BQE CORE.
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Paychex Flex
Score 7.3 out of 10
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Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
CORE is well suited for time entry and reporting across employee groups and projects. CORE can generate many useful reports, however the customization and filtering of these reports isn't exactly intuitive. It can be difficult to get the reports to show the data you want, and there is no way to remove data fields from a report or create a custom report.
Time and attendence specialist was very gracious, when we had to delay onboarding and going live. Specialist agreed to several zoom trainings to accomodate other staff to be trained. Reports are confusing and have to search through them to find what I'm looking for. Have to have exact wording in order to find reports
Invoice Collections within Billing is a great tool because of the ability to take notes and track contact.
Invoices are professional looking and easy for our clients to understand the overall progress within each phase of their project.
Dashboards are the best tool EVER!
The Contact List feature within Clients setup is the perfect way to track multiple project managers within a large company that also has multiple contracts with us.
Startup training is available (& you need it so that you get off to a great start)
A report that shows the key setups for a project that can be glanced over quickly to assure it is correct
A way to set a new start date for the dashboards and data set, or a way to default old bad data to a default so reports run without bad data showing up.
Employees not being able to see pay stubs or tax documents
Employees who call for help and speak with an "agent" rarely have something resolved
Effective date within Paychex Flex doesn't work quite like you'd think. We've been told we need to modify our procedures so the system doesn't get confused.
Despite having COBRA services turned off for years now, the system still isn't turned off. Our AM isn't able to facilitate getting this corrected so we stop receiving notifications.
We have been using Core for a few years now, and honestly started to look at other software systems to see what was out there. What we chose was a nightmare for migration so we never left Core. Now we have added invoicing and payments from Core instead of double entry with QBO. Still only a few cycles in but looks like it will be up to speed soon and working smoothly.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
It's very easy to use and straightforward. Everything is laid out in an easy to use pattern and can be changed, somewhat, based on user preference. The options are limited but it's a pleasant experience using the product and I can perform the tasks I need to perform quickly and without any issues.
I would like to have better training on the reports and other options that I don't use regularly. It feels like they don't contact me enough to ask how things are going or if there are areas I would like help with. I'm sure there are many more functions that I am not currently using. I have found some of them on my own but, when I call with a question, they usually refer to someone that specializes in that area of Paychex. Wish there were more options to talk to one or two people for most of my needs.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
This is one area that does need some improvement. It can be slow at time, so we had our IT look at it from our side and we had no issues, so it has to be some slowness on their side.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
Our team has had to contact support on a number of occasions, mostly to address a slow system and/or not being able to log in. The support is very responsive and fixes the issue within the same day. Additionally, any time we need to modify codes, BQE helps with that support and gets it turned around quickly.
Paychex support representatives were overall friendly and tried to be helpful. Actually, many times the general support department were the ones who corrected issues caused by my PEO "specialists". For quick issues related to payroll and such, calling support was typically a good experience. There were times where the thing I needed to call about should have been something that could easily have been done independently without support, but often that wasn't the case as the software is very complex and a bit cumbersome.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
I am a user and was not involved in the decision making. Tool was already in place when I joined. But comparing to other tools I have used in the past, BQE is by far the easiest to use. You do not need any training to start using this tool immediately
I have used both ADP Workforce Now and ADP Run for smaller companies. ADP is a great program and does what it does well but it does not compare to Paychex Flex. When I call Paychex Flex, I'm routed to my account representative immediately. If my rep isn't available, I'm transferred to another person immediately. ADP lacks in that area; if you need something from them, you'll be on hold for hours. Paychex Flex also is very employee-friendly which is another area where ADP could improve. Lastly is the cost. Cost is a huge thing for a company of our size. Paychex Flex isn't cheap but it's worth every penny and you get more for your dollar.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
BQE Core has allowed our growing business to manage time tracking in an effective and efficient manner. We could not have effectively kept running our operation without it.
BQE Core provides all of the reports we need to do our monthly management reporting. This allows us to quickly spot problems such as capacity overloads, receivables problems, budget overruns, or timekeeping issues.
BQE Core has supported our business objective of generating more profit from projects that we undertake by allowing us to quickly and effectively monitor budget burn rates before it becomes an issue.
Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
The payroll journals are very easy to read and make cash management a very simple process.
Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
