BQE CORE vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BQE CORE
Score 8.5 out of 10
Small Businesses (1-50 employees)
BQE CORE is a business management solution built specifically for professional service firms. BQE CORE is a combination of a billing assistant, project management, and accounting solution. CORE is designed to do the hard work of delivering actionable insights directly to the user's dashboards or inbox. BQE CORE replaces the products Engineeroffice, Archioffice, and BillQuick; the functionality of these applications is now found in BQE CORE.N/A
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
BQE CORESherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
BQE CORESherpaDesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BQE CORESherpaDesk
Project Management
Comparison of Project Management features of Product A and Product B
BQE CORE
7.8
45 Ratings
4% above category average
SherpaDesk
-
Ratings
Task Management8.928 Ratings00 Ratings
Resource Management9.030 Ratings00 Ratings
Gantt Charts6.613 Ratings00 Ratings
Scheduling8.320 Ratings00 Ratings
Workflow Automation7.620 Ratings00 Ratings
Team Collaboration7.523 Ratings00 Ratings
Support for Agile Methodology6.59 Ratings00 Ratings
Support for Waterfall Methodology6.610 Ratings00 Ratings
Document Management6.823 Ratings00 Ratings
Email integration6.921 Ratings00 Ratings
Mobile Access8.725 Ratings00 Ratings
Timesheet Tracking9.345 Ratings00 Ratings
Change request and Case Management8.915 Ratings00 Ratings
Budget and Expense Management7.536 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
BQE CORE
8.4
32 Ratings
12% above category average
SherpaDesk
-
Ratings
Quotes/estimates7.816 Ratings00 Ratings
Invoicing8.828 Ratings00 Ratings
Project & financial reporting8.531 Ratings00 Ratings
Integration with accounting software8.419 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BQE CORE
-
Ratings
SherpaDesk
8.5
3 Ratings
6% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
BQE CORE
-
Ratings
SherpaDesk
7.3
1 Ratings
8% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
BQE CORE
-
Ratings
SherpaDesk
9.1
2 Ratings
14% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
BQE CORESherpaDesk
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BQE CORESherpaDesk
Likelihood to Recommend
8.6
(138 ratings)
8.0
(3 ratings)
Likelihood to Renew
7.3
(8 ratings)
-
(0 ratings)
Usability
8.2
(100 ratings)
-
(0 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
7.3
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(89 ratings)
-
(0 ratings)
Online Training
6.4
(1 ratings)
-
(0 ratings)
Implementation Rating
3.1
(6 ratings)
-
(0 ratings)
Ease of integration
4.5
(1 ratings)
-
(0 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
BQE CORESherpaDesk
Likelihood to Recommend
BQE Software Inc.
BQE CORE is well suited for a firm trying to get a better understanding of their project performance as a whole as well as better manage time and project resources. It is not the greatest for client management through a project or through invoicing, but it is do-able within the system.
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
BQE Software Inc.
  • Invoice Collections within Billing is a great tool because of the ability to take notes and track contact.
  • Invoices are professional looking and easy for our clients to understand the overall progress within each phase of their project.
  • Dashboards are the best tool EVER!
  • The Contact List feature within Clients setup is the perfect way to track multiple project managers within a large company that also has multiple contracts with us.
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
BQE Software Inc.
  • Customizable Reporting
  • Linking Project to Payment all together
  • Assigning contacts to particular roles - such as Invoicing, Contracts, etc.
  • Accounting Functionality - they are basically a project management accounting software, so in my opinion, they could learn some things from other accounting software such as QuickBooks etc.
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Likelihood to Renew
BQE Software Inc.
We have been using Core for a few years now, and honestly started to look at other software systems to see what was out there. What we chose was a nightmare for migration so we never left Core. Now we have added invoicing and payments from Core instead of double entry with QBO. Still only a few cycles in but looks like it will be up to speed soon and working smoothly.
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SherpaDesk
No answers on this topic
Usability
BQE Software Inc.
The foundation is awesome, like I have said before, however the house being built on it, the educational resources being provided to us (more of sales pitches that don't work), and flexible workflow opportunities, is making us look elsewhere for how much we will be spending on per user. It's crazy to think how flexible they are not when it comes to user settings. Lack of integration with other sources is awful.
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SherpaDesk
No answers on this topic
Reliability and Availability
BQE Software Inc.
I can only remember a couple of times in 4 years that Core has been unavailable.
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SherpaDesk
No answers on this topic
Performance
BQE Software Inc.
This is one area that does need some improvement. It can be slow at time, so we had our IT look at it from our side and we had no issues, so it has to be some slowness on their side.
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SherpaDesk
No answers on this topic
Support Rating
BQE Software Inc.
As a new employee and CORE user, I talk to support on a weekly basis. I have never had to wait for more than 3 min to get connect with a support rep, and all my questions have been answered. The support representatives are polite and eager to help no matter how simple your question is.
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SherpaDesk
No answers on this topic
Online Training
BQE Software Inc.
Make sure you have someone training you that fits your style of learning.
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SherpaDesk
No answers on this topic
Implementation Rating
BQE Software Inc.
It does take some time to understand the options and to find the best invoice template.
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SherpaDesk
No answers on this topic
Alternatives Considered
BQE Software Inc.
Deltek Vision is far more advanced, more encompassing and offers more flexibility with what you want to do. However, it's also quite difficult to use, whereas BQE CORE is intuitive and user friendly. The trade off is worth it in some arenas but overall it's not suited for a larger fast paced company. Great for smaller companies.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Scalability
BQE Software Inc.
This software works on a small and large scale.
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SherpaDesk
No answers on this topic
Return on Investment
BQE Software Inc.
  • Quick setup of new tasks under a parent project, with immediate hourly billing to it.
  • Monitoring of details of non-chargeable efforts in appropriate detail
  • Validation of hourly cost, billing cost, benefit cost, profitability by person and role
  • Company tracking of write-off's included in corporate and project reporting, no data is "lost"
  • Can track excessive work time as +PTO in lieu of pay for use as future vacation
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SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

BQE CORE Screenshots

Screenshot of Core powered by BQE SoftwareScreenshot of BQE CORE Project Dashboard ViewScreenshot of BQE CORE 360* Firm Performance ViewScreenshot of BQE CORE Reporting & AnalyticsScreenshot of BQE CORE Project Time EntryScreenshot of BQE CORE Project Expense Tracking

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely