Brainshark vs. Oracle CX Sales

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Brainshark
Score 7.0 out of 10
N/A
Brainshark is a video presentation platform for sales enablement, now from BIgTinCan (acquired August 2021).N/A
Oracle CX Sales
Score 7.9 out of 10
N/A
Oracle CX Sales (formerly the Engagement Cloud, and before that the Oracle Sales Cloud) is a sales automation software accessible through Microsoft Outlook, iOS, and Android, along with territory and quota management and social collaboration. CX Sales includes modules such as the former BigMachines, now Oracle CPQ, and Datafox sales intelligence tool.
$65
Per User Per Month
Pricing
BrainsharkOracle CX Sales
Editions & Modules
No answers on this topic
Professional
$65.00
Per User Per Month
Standard
$100.00
Per User Per Month
Enterprise
$200.00
Per User Per Month
Premium
$300.00
Per User Per Month
Offerings
Pricing Offerings
BrainsharkOracle CX Sales
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BrainsharkOracle CX Sales
Top Pros
Top Cons
Features
BrainsharkOracle CX Sales
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.0
12 Ratings
Customer data management / contact management00 Ratings8.712 Ratings
Workflow management00 Ratings7.912 Ratings
Territory management00 Ratings8.112 Ratings
Opportunity management00 Ratings8.811 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.610 Ratings
Contract management00 Ratings8.411 Ratings
Quote & order management00 Ratings7.712 Ratings
Interaction tracking00 Ratings7.412 Ratings
Channel / partner relationship management00 Ratings8.011 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.1
11 Ratings
Case management00 Ratings8.211 Ratings
Call center management00 Ratings7.89 Ratings
Help desk management00 Ratings8.28 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.1
10 Ratings
Lead management00 Ratings8.910 Ratings
Email marketing00 Ratings7.38 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.9
11 Ratings
Task management00 Ratings8.911 Ratings
Reporting00 Ratings8.911 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.5
11 Ratings
Forecasting00 Ratings8.311 Ratings
Pipeline visualization00 Ratings8.411 Ratings
Customizable reports00 Ratings8.711 Ratings
Customization
Comparison of Customization features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.5
11 Ratings
Custom fields00 Ratings8.811 Ratings
Custom objects00 Ratings8.711 Ratings
Scripting environment00 Ratings8.710 Ratings
API for custom integration00 Ratings7.911 Ratings
Security
Comparison of Security features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.0
13 Ratings
Single sign-on capability00 Ratings7.313 Ratings
Role-based user permissions00 Ratings8.613 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
7.6
10 Ratings
Social data00 Ratings7.910 Ratings
Social engagement00 Ratings7.49 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.0
11 Ratings
Marketing automation00 Ratings7.811 Ratings
Compensation management00 Ratings8.19 Ratings
Platform
Comparison of Platform features of Product A and Product B
Brainshark
-
Ratings
Oracle CX Sales
8.4
11 Ratings
Mobile access00 Ratings8.411 Ratings
User Ratings
BrainsharkOracle CX Sales
Likelihood to Recommend
7.6
(52 ratings)
7.7
(44 ratings)
Likelihood to Renew
8.2
(39 ratings)
-
(0 ratings)
Usability
10.0
(8 ratings)
7.5
(11 ratings)
Availability
9.1
(8 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(15 ratings)
7.7
(11 ratings)
Online Training
9.1
(2 ratings)
8.0
(1 ratings)
Implementation Rating
8.7
(4 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Ease of integration
-
(0 ratings)
5.0
(16 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BrainsharkOracle CX Sales
Likelihood to Recommend
Bigtincan
Brainshark is very user-friendly and it’s very easy to create learning content, even a beginner could walk through it fairly easily. They also have a great support team and help site that can pretty much answer any question with video tutorials.
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Oracle
Excellent as a customer relationship management tool, sales forecasting, building better sales plan for the entire deal lifecycle using critical and complex data, a 360-degree comprehensive view of vendors, partners, customers. Ensuring high standards and consistency is maintained in pricing so that quotes are competitive for prospective customers. At the end of the day, this is an excellent tool for selling and closing deals while being able to access needed information in one place.
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Pros
Bigtincan
  • I love how easy creating a Brainshark and their formal learning is to use. Upload an animated Power Point, record audio, add music, or use videos etc.
  • Their formal learning also keeps track of people in classes, allows us to invite people to a curricula, send notifications when classes are added, and update on the fly without having to resubmit all new classes.
  • I also love that people in classes can run their own transcript and see where they are in a program, and if graded how they scored.
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Oracle
  • Easy to sell products[.]
  • Build customers and make customer hub[.]
  • Tracking the sales cycle from marketing to sell the product[.]
  • Build Reports and Anayltics related to opportunities, leads, and service requests[.]
  • Getting customers issues after and before selling[.]
  • High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
  • Restrict users using RBAC role based access[.]
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Cons
Bigtincan
  • Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis...
  • Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often...
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Oracle
  • It doesn't have a lot of information for mid-market in Latin America, so there is info you can increase on this.
  • Job posting may not be part of the Commercial Module because it is where salespeople may look at it and start another process.
  • You may add a top 100 list per country in the lists by default, to make it easier to use when putting attention on the correct sectors.
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Likelihood to Renew
Bigtincan
Our customers (internal employees) have expressed desired for online learning and we have received positive feedback on the Brainshark modules used in eLearning and communications. We are also increasing usage at the project level as the word spreads about the benefits of using Brainshark.
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Oracle
No answers on this topic
Usability
Bigtincan
The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.
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Oracle
Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.
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Reliability and Availability
Bigtincan
I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.
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Oracle
No answers on this topic
Support Rating
Bigtincan
We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.
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Oracle
The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.
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Online Training
Bigtincan
The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.
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Oracle
Excellent online training material. On-demand always helps to access anytime, anywhere. Also, it is essential that in this day and age, video tutorials with actual product screenshots make the learning more useful and fun at the same time. Certifications help test knowledge gained during these tutorial sessions. This was a blessing for fresh users.
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Implementation Rating
Bigtincan
Their ongoing support after implementation is excellent and easy to access...
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Oracle
No answers on this topic
Alternatives Considered
Bigtincan
There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.
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Oracle
As compared to other CRM, this happens to be one of the best and most affordable as there are some cons, but the pros are great, and I have seen an increase in sales by using this platform. It works great for the sales process from start to end, like lead generation to closure.
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Contract Terms and Pricing Model
Bigtincan
No answers on this topic
Oracle
When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.
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Return on Investment
Bigtincan
  • Client satisfaction - we send out summaries of our big webcasts/conference calls via Brainshark. We've received lots of replies stating they love the format because they can consume the information on their own time.
  • Time to market - before Brainshark, it took several days, if not weeks to work with a design team to get professional-looking summaries available. Now, we have the process down to a day or two.
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Oracle
  • Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
  • The ability to track and convert sales leads has proven to be a positive impact on ROI.
  • We are able to pass along leads and opportunities to our resellers.
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