Brainshark vs Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 75 reviews and ratings

Score 8.1 out of 10

Based on 166 reviews and ratings

Feature Rating Comparison

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Case management

Call center management

Help desk management

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Lead management

Email marketing

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Task management

Reporting

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Forecasting

Pipeline visualization

Customizable reports

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Custom fields

Custom objects

Scripting environment

API for custom integration

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Single sign-on capability

Role-based user permissions

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Social data

Social engagement

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Marketing automation

Compensation management

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Mobile access

Pros

Brainshark is a very user-friendly tool that can be learned in a very short period of time; which was extremely valuable as there was only one experienced Brainshark author in our company.
Brainshark is a great way to communicate to a global audience. Our company has expanded their global footprint and often the only cost effective way to communicate or train in different time zones and remote locations is using tools like Brainshark.
Brainshark provides us a hosting platform accessible across the globe where none exists today in our company.

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Training Lead

Precision DrillingEnvironmental Services, 5001-10,000 employees

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Insights of companies are really practical because gives you an overview of the company performance at the time you are looking at it.
Easy to use the Company Search Module where you can easily search for companies on DataFox.
The integration with Salesforce gives you a look at who is currently working with the prospect at this point and who has work in the past.

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Commercial Account Executive

HootsuiteMarketing and Advertising, 501-1000 employees

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Cons

Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis...
Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often...

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Managing Partner - Director of Business Development

CPG Communication Solutions - CCS GroupConsumer Goods, 1-10 employees

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I would like to see more integration with other CRMs such as Salesforce.
We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
It be difficult navigating to accounts and drilling down into each specific customer to understand details.

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Director Of Business Development - Operating Room / Urology / Vein Therapy

Typenex MedicalMedical Devices, 11-50 employees

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Likelihood to Renew

Brainshark 8.2

Based on 39 answers

For the niche it fills in the content we produce, there aren't many alternatives. We want something a non-technical, non-design user can use to quickly create content that is distributable to an external audience. I'm not aware of a tool that does that and offers the same features.

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Verified User

Director in Marketing

Financial Services Company, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Usability

Brainshark 10.0

Based on 8 answers

The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.

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Project Manager

TotalOil & Energy, 5001-10,000 employees

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Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.1

Based on 10 answers

Overall our organization has completely moved to Oracle CX Sales and now is able to utilize the latest technology backed by AI to provide a much better experience to customers and saving money at the same time. So it's a Win-Win situation. I believe there is a slight learning curve to derive [the] full value out of this but once you are there, you can delight your customers.

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Assistant manager

Tata Consultancy ServicesInformation Technology and Services, 10,001+ employees

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Reliability and Availability

Brainshark 9.1

Based on 8 answers

I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.

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S. Renee Conley

Administrative Assistant

USI Insurance ServicesInsurance, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Brainshark 9.1

Based on 15 answers

We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.

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Verified User

Professional in Other

Human Resources Company, 10,001+ employees

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Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 8.3

Based on 10 answers

The support the Oracle team gives is generally very good. They are patient, willing to help, and their training methods are collaborative and inclusive. They have conducted multiple support sessions and it’s always been a great user experience. The stellar team [is] always on hand to lend support when the right time comes and their helpdesk is always on hand to help.

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Senior Operations Engineer

MediaComMarketing & Advertising, 1001-5000 employees

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Online Training

Brainshark 9.1

Based on 2 answers

The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.

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S. Renee Conley

Administrative Assistant

USI Insurance ServicesInsurance, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Brainshark 8.7

Based on 4 answers

Their ongoing support after implementation is excellent and easy to access...

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Managing Partner - Director of Business Development

CPG Communication Solutions - CCS GroupConsumer Goods, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.

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Technical Sales Engineer

Apperson, Inc.Education Management, 51-200 employees

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Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.

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Customer Service Team Manager

RuukkiConstruction, 1001-5000 employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) 7.0

Based on 1 answer

When we purchased this system it was one of the more expensive options in the market. However, with an adjustment in service and a relative price structure, this has become a lot more cost-effective over the past few years. It’s now more of a middle-ranking in the pricing structure and I would definitely say this is value for money.

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Senior Operations Engineer

MediaComMarketing & Advertising, 1001-5000 employees

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Return on Investment

Increased positive results from new employees who are not experiencing delays in registering for their user services due to the online training
Better customer service as it relates to payroll due to the training being given to administrative assistants across campus.
Able to be compliant with State requirements regarding Ethics Training

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Director - Payroll Services and HRIS

Kennesaw State UniversityHigher Education, 1001-5000 employees

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Unfortunately, our sales team has decreased productivity by trying to use the mobile application. It is poorly designed, and I've heard the same feedback from people at other organizations.
The ability to track and convert sales leads has proven to be a positive impact on ROI.
We are able to pass along leads and opportunities to our resellers.

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Verified User

Director in Information Technology

Medical Devices Company, 1001-5000 employees

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Screenshots

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See All (5) Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Brainshark Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) Editions & Modules

Edition

Professional	$65.00¹
Standard	$100.00¹
Enterprise	$200.00¹
Premium	$300.00¹

Per User Per Month

Additional Pricing Details

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Rating Summary

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Brainshark

Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

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