Brainshark vs SnapEngage | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 75 reviews and ratings

Score 8.9 out of 10

Based on 26 reviews and ratings

Pros

Brainshark is a very user-friendly tool that can be learned in a very short period of time; which was extremely valuable as there was only one experienced Brainshark author in our company.
Brainshark is a great way to communicate to a global audience. Our company has expanded their global footprint and often the only cost effective way to communicate or train in different time zones and remote locations is using tools like Brainshark.
Brainshark provides us a hosting platform accessible across the globe where none exists today in our company.

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Training Lead

Precision DrillingEnvironmental Services, 5001-10,000 employees

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SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.

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Verified User

Employee in Information Technology

Computer Software Company, 1001-5000 employees

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Cons

Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis...
Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often...

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Managing Partner - Director of Business Development

CPG Communication Solutions - CCS GroupConsumer Goods, 1-10 employees

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No Bitcoin Payment Option
Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.

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David Websecrets

Web Projects Coordinator

ProWebSecrets.comInternet, 1-10 employees

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Likelihood to Renew

Brainshark 8.2

Based on 39 answers

For the niche it fills in the content we produce, there aren't many alternatives. We want something a non-technical, non-design user can use to quickly create content that is distributable to an external audience. I'm not aware of a tool that does that and offers the same features.

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Verified User

Director in Marketing

Financial Services Company, 5001-10,000 employees

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SnapEngage 9.0

Based on 4 answers

I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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Marketing Manager/Head Recruiter

SkySlopeReal Estate, 51-200 employees

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Usability

Brainshark 10.0

Based on 8 answers

The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.

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Project Manager

TotalOil & Energy, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

Brainshark 9.1

Based on 8 answers

I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.

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S. Renee Conley

Administrative Assistant

USI Insurance ServicesInsurance, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Brainshark 9.1

Based on 15 answers

We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.

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Verified User

Professional in Other

Human Resources Company, 10,001+ employees

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SnapEngage 5.0

Based on 2 answers

I have never needed to contact them for support.

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Melissa McCormack

Senior Manager Customer Experience

Constant TherapyHealth, Wellness and Fitness, 11-50 employees

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Online Training

Brainshark 9.1

Based on 2 answers

The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.

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S. Renee Conley

Administrative Assistant

USI Insurance ServicesInsurance, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Brainshark 8.7

Based on 4 answers

Their ongoing support after implementation is excellent and easy to access...

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Managing Partner - Director of Business Development

CPG Communication Solutions - CCS GroupConsumer Goods, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.

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Technical Sales Engineer

Apperson, Inc.Education Management, 51-200 employees

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We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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Jillian Kreider

Communications Specialist and TLS Sales

RIEGL USAInformation Technology and Services, 51-200 employees

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Return on Investment

Increased positive results from new employees who are not experiencing delays in registering for their user services due to the online training
Better customer service as it relates to payroll due to the training being given to administrative assistants across campus.
Able to be compliant with State requirements regarding Ethics Training

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Director - Payroll Services and HRIS

Kennesaw State UniversityHigher Education, 1001-5000 employees

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It has allowed us to provide more service with a much smaller team than our phone team.
It provides us with data helpful to not only ourselves, but our marketing team as well.
It's customizable so it allows us to create and update our platforms immediately when needed.

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Michael Jacobson

Manager E-Services

Step Up For StudentsNon-Profit Organization Management, 201-500 employees

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Screenshots

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Brainshark Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SnapEngage Editions & Modules

Edition

Business	60/month¹
Plus	140/month²
Premier	420/month³

includes 4 agents licenses
includes 8 agent licenses, premium integrations
includes 16 agent licenses, premium integrations, advanced features

Additional Pricing Details

Enterprise plans are also available and are custom tailored to the business' specific needs.

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