Braintree, a PayPal service vs. Cardknox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Braintree, a PayPal service
Score 8.4 out of 10
N/A
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.N/A
Cardknox
Score 9.0 out of 10
N/A
Cardknox is an omnichannel payment gateway that can be integrated with POS systems, ERP software, e-commerce, and mobile platforms. The vendor states they offer flexible payment solutions and innovative technology to qualify transactions for the lowest interchange rates. Cardknox further states they serve thousands of partners and customers across every major industry throughout the U.S. and Canada.N/A
Pricing
Braintree, a PayPal serviceCardknox
Editions & Modules
Standard Pricing
2.9% +$0.30
per transaction
Custom Pricing
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
Braintree, a PayPal serviceCardknox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Braintree, a PayPal serviceCardknox
Top Pros
Top Cons
User Ratings
Braintree, a PayPal serviceCardknox
Likelihood to Recommend
7.9
(13 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
8.1
(2 ratings)
10.0
(1 ratings)
Support Rating
2.1
(9 ratings)
10.0
(3 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Braintree, a PayPal serviceCardknox
Likelihood to Recommend
PayPal
Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Read full review
Cardknox
We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
Read full review
Pros
PayPal
  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
Read full review
Cardknox
  • Customer support is fantastic
  • Payment technology is the best I've seen in payment industry.
  • The solution is very comprehensive and flexible for our demanding needs.
Read full review
Cons
PayPal
  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
Read full review
Cardknox
  • Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.
Read full review
Likelihood to Renew
PayPal
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Read full review
Cardknox
No answers on this topic
Usability
PayPal
It just works.
Read full review
Cardknox
Cardknox is very user friendly. Patients young and old, tech savvy to technologically challenged, have all been able to use it!
Read full review
Support Rating
PayPal
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Read full review
Cardknox
We have direct access to their support team. They have 24/7 support and are always able to help when we contact them
Read full review
Implementation Rating
PayPal
It is simple for a developer to do.
Read full review
Cardknox
No answers on this topic
Alternatives Considered
PayPal
Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
Read full review
Cardknox
We have used other card processors, but in my opinion, Cardknox is in another league. Their product works; it is easy to install; it is constantly being improved, and they have great support.
Read full review
Return on Investment
PayPal
  • Simplified billing so we spend less time on it
  • Saved $20 a month or more when compared to alternatives that have a monthly charge.
  • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
Read full review
Cardknox
  • Patients are much more secure giving us their credit card information since we have switched to using Cardknox. They even have the option of entering it themselves to reduce any risk of the number being overheard to zero.
  • It is much faster and smoother to find and charge a card when necessary.
Read full review