Braintree, a PayPal service vs Fiserv (First Data) - ICICI Merchant Services

• Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
• Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
• Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
• I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.

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• Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
• Integrates well with WordPress and WooCommerce and provides a seamless user experience.
• Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

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• Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
• Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
• Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.

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• [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
• Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.

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• Simplified billing so we spend less time on it
• Saved $20 a month or more when compared to alternatives that have a monthly charge.
• It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree

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• An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
• Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
• Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.

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