Braintree, a PayPal service vs. Fiserv (First Data) - ICICI Merchant Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Braintree, a PayPal service
Score 8.4 out of 10
N/A
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.N/A
Fiserv (First Data) - ICICI Merchant Services
Score 5.0 out of 10
N/A
Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.N/A
Pricing
Braintree, a PayPal serviceFiserv (First Data) - ICICI Merchant Services
Editions & Modules
Standard Pricing
2.9% +$0.30
per transaction
Custom Pricing
Contact for quote
No answers on this topic
Offerings
Pricing Offerings
Braintree, a PayPal serviceFiserv (First Data) - ICICI Merchant Services
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Braintree, a PayPal serviceFiserv (First Data) - ICICI Merchant Services
Top Pros
Top Cons
User Ratings
Braintree, a PayPal serviceFiserv (First Data) - ICICI Merchant Services
Likelihood to Recommend
7.9
(13 ratings)
3.8
(7 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.1
(2 ratings)
-
(0 ratings)
Support Rating
2.1
(9 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Braintree, a PayPal serviceFiserv (First Data) - ICICI Merchant Services
Likelihood to Recommend
PayPal
Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Read full review
Fiserv
The software which is web-based offers our employees access the portal for reporting, credit card processing remotely. This feature has been very useful during the current Covid environment.
Read full review
Pros
PayPal
  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
Read full review
Fiserv
  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Read full review
Cons
PayPal
  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
Read full review
Fiserv
  • They're too big of a company, each division seems to know only about their own area to such a specific degree that if we make an inquiry about how another division integrates with whoever we're talking to, we're told to contact the other team.
  • Constantly finding out there is yet another team that we need to work with to troubleshoot an issue.
Read full review
Likelihood to Renew
PayPal
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Read full review
Fiserv
No answers on this topic
Usability
PayPal
It just works.
Read full review
Fiserv
No answers on this topic
Support Rating
PayPal
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Read full review
Fiserv
No answers on this topic
Implementation Rating
PayPal
It is simple for a developer to do.
Read full review
Fiserv
No answers on this topic
Alternatives Considered
PayPal
Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
Read full review
Fiserv
First Data is competive on its rate. Quality is acceptable, but not good compared to its competitors mentioned above.
Read full review
Return on Investment
PayPal
  • Simplified billing so we spend less time on it
  • Saved $20 a month or more when compared to alternatives that have a monthly charge.
  • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
Read full review
Fiserv
  • Our ROI has been very positive
  • Our company has been able to process cash receipts remotely
  • Our processing charges have been lower
Read full review