38 Ratings
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Score 7.8 out of 100
5 Ratings
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Score 1.3 out of 100

Likelihood to Recommend

Braintree, a PayPal service

Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Anonymous | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

The arena of companies to choose from to process credit/debit card payments at this level is ridiculously small. I was told which one we would be working with, and am unaware how the others compare(especially on processing fees), but I can only assume that they would be better to work with than FirstData after the overly complicated process we have gone through over the last couple years when we were told it would easily take less than a year.
Anonymous | TrustRadius Reviewer

Pros

Braintree, a PayPal service

  • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
  • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
  • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
  • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
Anonymous | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

  • Securely stores data on FirstData's servers so that I don't have to worry about the technical details there.
  • Integrates well with WordPress and WooCommerce and provides a seamless user experience.
  • Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.
Ruby Javaid | TrustRadius Reviewer

Cons

Braintree, a PayPal service

  • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
  • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
  • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
Brad Henderson | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

  • [I believe] Charges are not transparent at all. They want to enable different features without telling us and charge for it.
  • Believe me, they charge you for every other feature, we need to really hunt them to get it deactivated.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Braintree, a PayPal service

Braintree, a PayPal service 10.0
Based on 1 answer
There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
Miguel Parramón Teixidó | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Usability

Braintree, a PayPal service

Braintree, a PayPal service 8.1
Based on 2 answers
It just works.
Cameron Read | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Support Rating

Braintree, a PayPal service

Braintree, a PayPal service 3.9
Based on 9 answers
Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
Anonymous | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Implementation Rating

Braintree, a PayPal service

Braintree, a PayPal service 10.0
Based on 2 answers
It is simple for a developer to do.
Cameron Read | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

No score
No answers yet
No answers on this topic

Alternatives Considered

Braintree, a PayPal service

The price and quality has been a part of why we chose Braintree as our main payment method. We started with PayPal but as the business was growing, we needed a system that was easy to implement to get paid by cards. We looked into Stripe, but it was more difficult to implement, and had a higher starting cost.
Gerard Compte | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

PayPal would have been a good choice, but users would have to leave the site in order to pay, so that choice did not appeal.

Stripe wasn't as easy to integrate when I chose FirstData, which is why I ultimately chose FirstData.
Ruby Javaid | TrustRadius Reviewer

Return on Investment

Braintree, a PayPal service

  • Simplified billing so we spend less time on it
  • Saved $20 a month or more when compared to alternatives that have a monthly charge.
  • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
Anonymous | TrustRadius Reviewer

Fiserv (First Data) - ICICI Merchant Services

  • An enormous loss of revenue due to drastic differentiation in time to market compared to how long we were told it will take.
  • Once we can finally get everything implemented, we're able to charge merchants transaction fees and regular processing fees to produce a profit limited only by our sales efforts and competition.
  • Far more costly than initially believed due to all dependency needs for PCI compliance and EMV testing.
Anonymous | TrustRadius Reviewer

Pricing Details

Braintree, a PayPal service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Braintree, a PayPal service Editions & Modules

Edition
Standard Pricing2.9% +$0.301
Custom PricingContact for quote
  1. per transaction
  2. none
Additional Pricing Details

Fiserv (First Data) - ICICI Merchant Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fiserv (First Data) - ICICI Merchant Services Editions & Modules

Additional Pricing Details

Add comparison