What users are saying about
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243 Ratings
1 Rating
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Score 5 out of 100

TrustRadius for Vendors

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
243 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Brand Networks Platform

If you have a multiple social channel strategy, the Brand Networks Platform does a good job of comparing and summarizing the cross-platform performance of all the social campaigns. They also have really good optimization technology, so if you have a beginner media buyer who doesn't have a lot of time to devote to (or knowledge about) optimizing campaigns, the BN tool would be helpful.
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

Any technology vendor of size or scale who wants to have real feedback from real users so that prospects can make well-informed decisions.If you are a smaller firm with a small customer base or have a lot of large competitors, it will be more challenging for you. But if you've got a great product and raving fan customers, TrustRadius can benefit your organization.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Ad Network Integration

Brand Networks Platform
6.0
TrustRadius for Vendors
Data Transfer
Brand Networks Platform
6.0
TrustRadius for Vendors
DSP integration
Brand Networks Platform
6.0
TrustRadius for Vendors

Ad Campaigns

Brand Networks Platform
8.0
TrustRadius for Vendors
Ad campaign creation
Brand Networks Platform
7.0
TrustRadius for Vendors
Ad deployment
Brand Networks Platform
8.0
TrustRadius for Vendors
Ad display and retargeting segmentation
Brand Networks Platform
9.0
TrustRadius for Vendors

Ad Reporting & Analytics

Brand Networks Platform
5.8
TrustRadius for Vendors
Ad dashboards
Brand Networks Platform
5.0
TrustRadius for Vendors
Ad performance reports
Brand Networks Platform
7.0
TrustRadius for Vendors
Ad conversion tracking
Brand Networks Platform
4.0
TrustRadius for Vendors
Ad attribution reporting
Brand Networks Platform
4.0
TrustRadius for Vendors
Cross-channel ad management
Brand Networks Platform
9.0
TrustRadius for Vendors
Ad forecasting and optimization
Brand Networks Platform
6.0
TrustRadius for Vendors

Pros

Brand Networks Platform

  • Sleek design -- very attractive UI
  • Constantly innovating and updating the platform
  • Their support desk is very good. Very responsive and can usually update my issue within 1-2 business days.
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

  • Detailed product reviews, most are 300 words or more.
  • Custom questions for prospects and us to learn more about how customers use the product and how it's benefitted them.
  • Cons and insights from customers are excellent feedback for the product team on how to evolve the product.
  • Easy to manage, tag, and filter reviews into usable quotes in the web widgets, as well as for us to use in our email marketing.
  • Insights into large accounts researching our products and our competitors.
Benjamin Liu | TrustRadius Reviewer

Cons

Brand Networks Platform

  • API data issues. There are somewhat frequent breakdowns in continuous data being pulled from the social platforms
  • The campaign creation flow is a little clunky and has a couple bugs. Users often forgo using the platform to set up new campaigns, and use the native platforms instead
  • Because it's in continual development, there are lots of little bugs that slip through the cracks
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

  • Running email campaigns to source reviews has been great, but it would be awesome if my customer success rep gave me more suggestions of ways to source reviews. They do advise that we source reviews through our marketing newsletter and other client portals, but it'd be a huge plus if they helped us think of more creative ways to source reviews.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Brand Networks Platform

No score
No answers yet
No answers on this topic

TrustRadius for Vendors

TrustRadius for Vendors 8.4
Based on 11 answers
We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful
Alexandra McWethy | TrustRadius Reviewer

Usability

Brand Networks Platform

No score
No answers yet
No answers on this topic

TrustRadius for Vendors

TrustRadius for Vendors 7.7
Based on 14 answers
It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs
Meredith Lea Barber | TrustRadius Reviewer

Support Rating

Brand Networks Platform

No score
No answers yet
No answers on this topic

TrustRadius for Vendors

TrustRadius for Vendors 8.1
Based on 33 answers
Everyone on my team who works with TrustRadius has consistently reported great support. The team is easy to work with, and really seems to care about the success of our business. Every once in a while someone from our TrustRadius team forwards one of our reviews to us just to make sure we saw it and recognized that it was a particularly great one. I just love this level of attention with their standard support program.
Stacy Nawrocki | TrustRadius Reviewer

Implementation Rating

Brand Networks Platform

No score
No answers yet
No answers on this topic

TrustRadius for Vendors

TrustRadius for Vendors 9.0
Based on 8 answers
My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.
Tami Andrews | TrustRadius Reviewer

Alternatives Considered

Brand Networks Platform

Facebook for Business has far fewer bugs and errors. Brand Networks has made some major changes over the 3 years that I have been using the platform, but because they are constantly changing and overhauling their platform, there are naturally more bugs in the system -- and this can interfere with the user experience.
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

No answers on this topic

Return on Investment

Brand Networks Platform

  • If you can create the report you need through automation, you can have those automatically sent to your email or a client's email. That saves time.
  • If optimization works correctly, you get even more efficient costs against you given campaign objective.
  • However, when features are broken, or there is a bug and I can't pull the performance data I need immediately, it detracts from my productivity
Anonymous | TrustRadius Reviewer

TrustRadius for Vendors

  • We only started using TrustRadius three months ago, so quantifying the value of the service is challenging since our sales cycles range in duration from 4-18 months. Having said that, we have started sharing the reviews with both inside and outside sales team members and they have expressed enthusiasm about leveraging these 3rd party reviews as part of the prospecting and opportunity management activities.
  • In addition, TrustRadius reviews give our Customer Success Team another data point to help gauge satisfaction as well as opportunities to follow-up when customers describe -- in detail -- issues that were not previously well understood or documented.
  • Lastly, our Product Management Team uses the reviews as 'another' input into their understanding of how our customers are using our products and how our capabilities can be enhanced to deliver greater value.
Mauricio Barberi | TrustRadius Reviewer

Screenshots

Pricing Details

Brand Networks Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TrustRadius for Vendors

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Brand Networks Platform
5.0
TrustRadius for Vendors
9.1

Likelihood to Renew

Brand Networks Platform
TrustRadius for Vendors
8.4

Usability

Brand Networks Platform
TrustRadius for Vendors
7.7

Support Rating

Brand Networks Platform
TrustRadius for Vendors
8.1

Implementation Rating

Brand Networks Platform
TrustRadius for Vendors
9.0

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