What users are saying about
6 Ratings
This review does not include a rating.
6 Ratings
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Score 5.6 out of 100
This review does not include a rating.

Likelihood to Recommend

Brandify

If you are a medium-large organization and have a strong emphasis on viewing and replying to all your customer reviews, Brandify can save you time and energy by bringing all the information together in the same place. It's not as helpful for analyzing the information. While you can manually add trend tags, there is no analytics surrounding them. There are analytics on the number of reviews left and a breakdown of the different ratings, but there is minimal comparison features from location-to-location.
Anonymous | TrustRadius Reviewer

Terrastore

No answers on this topic

Pros

Brandify

  • They make it easy to view all your reviews in one place, both across different locations and across different review platforms.
  • It's easy to add/change canned review responses and trend tags.
  • Their Customer Service team is very responsive and kind.
Anonymous | TrustRadius Reviewer

Terrastore

No answers on this topic

Cons

Brandify

  • Their analytics are sub-par to other tools that I use.
  • Their website can be a little clunky until you learn to navigate it.
  • It takes a long time to be fully on-boarded and running on the platform with all information syncing together.
Anonymous | TrustRadius Reviewer

Terrastore

No answers on this topic

Support Rating

Brandify

Brandify 9.0
Based on 1 answer
Excellent. They are responsive, accommodating and eager to reply via email, hop on a call, or do a video call. Occasionally there have been miscommunications between parties, but this may simply be a challenge of multiple spearheading the same project.
Anonymous | TrustRadius Reviewer

Terrastore

No score
No answers yet
No answers on this topic

Alternatives Considered

Brandify

We haven't used a comparable platform for public review management. We use NPS Promoter for NPS analytics, and in comparison, Brandify's analytics do not stack up well. They're a younger platform and seem eager to add new analytics over time, but to date, they do not have the depth of analysis or location comparison features that I wish they had.
Anonymous | TrustRadius Reviewer

Terrastore

No answers on this topic

Return on Investment

Brandify

  • We're still new to the platform and determining this information.
  • We know that some time is saved by the information being gathered together in one place, but we've also spent a lot of time discussing concerns/questions with their care team and getting fully set up.
Anonymous | TrustRadius Reviewer

Terrastore

No answers on this topic

Pricing Details

Brandify

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Terrastore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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