DataEQ vs. Freshdesk
DataEQ vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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DataEQ | Enterprise companies (1,001+ employees) | BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment. | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
DataEQ | Freshdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Enterprise focused solution, with pricing based on data volumes | — | ||||||||||||||
More Pricing Information |
DataEQ | Freshdesk | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DataEQ | Freshdesk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DataEQ | Freshdesk | |
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Likelihood to Recommend | 8.3 (4 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.8 (2 ratings) |
DataEQ | Freshdesk | |
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Likelihood to Recommend | BrandsEye | Freshworks Inc |
Pros | BrandsEye | Freshworks Inc |
Cons | BrandsEye | Freshworks Inc |
Likelihood to Renew | BrandsEye No answers on this topic | Freshworks Inc |
Usability | BrandsEye No answers on this topic | Freshworks Inc |
Reliability and Availability | BrandsEye No answers on this topic | Freshworks Inc |
Performance | BrandsEye No answers on this topic | Freshworks Inc |
Support Rating | BrandsEye No answers on this topic | Freshworks Inc |
In-Person Training | BrandsEye No answers on this topic | Freshworks Inc |
Online Training | BrandsEye No answers on this topic | Freshworks Inc |
Implementation Rating | BrandsEye No answers on this topic | Freshworks Inc |
Alternatives Considered | BrandsEye | Freshworks Inc |
Contract Terms and Pricing Model | BrandsEye No answers on this topic | Freshworks Inc |
Scalability | BrandsEye No answers on this topic | Freshworks Inc |
Return on Investment | BrandsEye | Freshworks Inc |
ScreenShots | DataEQ Screenshots |