5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.6 out of 100

Likelihood to Recommend

BrandsEye

If you are looking for an analytics product that doesn't just monitor, but also listens to online conversations then BrandsEye is the ideal tool.
Edith Londekile Ngcobo | TrustRadius Reviewer

Verint Digital Experience ( formerly OpinionLab)

OpinionLab is a great way to collect passive feedback from our online users in a simple unobtrusive manner. Easily implemented by most areas of the organization and used to help direct new product development. It can also aid in determining issues with our online tools and processes.
Richard Perroset | TrustRadius Reviewer

Pros

BrandsEye

  • Reporting
  • Customer support
Anonymous | TrustRadius Reviewer

Verint Digital Experience ( formerly OpinionLab)

  • Easily deployed, using either standard templates or custom installs.
  • Easy reporting interface, and good delivery options for automated reports.
  • Extendable methods for extracting real-time voice of the customer comments during product launches, releases or other critical timeframes.
Dieter Davis | TrustRadius Reviewer

Cons

BrandsEye

  • A super-lite "budget" account option for short-term projects.
Leonie Mollentze | TrustRadius Reviewer

Verint Digital Experience ( formerly OpinionLab)

  • Add a multi user dashboard.
Alex Corzo | TrustRadius Reviewer

Likelihood to Renew

BrandsEye

No score
No answers yet
No answers on this topic

Verint Digital Experience ( formerly OpinionLab)

Verint Digital Experience ( formerly OpinionLab) 8.0
Based on 1 answer
The cost versus product is a good value, so it all depends on the customer's needs/wants, and of course, budget
Alex Corzo | TrustRadius Reviewer

Alternatives Considered

BrandsEye

The local support for us is key, and Amy, our account manager, is a legend. We couldn't be happier with BrandsEye.
Jeffrey Denning | TrustRadius Reviewer

Verint Digital Experience ( formerly OpinionLab)

OpinionLab is more popular than ForeSee with small companies and startups (1-50 employees), while Foresee is more suited for medium-sized companies (51-1000 employees) as well as with large to enterprise companies (1000+ employees). OpinionLab integrates with IBM Tealeaf and Digital Analytics, Salesforce Sales Cloud and FullStory, while Foresee integrates with Nebula CX and UserVoice. Depending on the size of your company and other platforms you need to integrate with it, let those help you decide which of these multi-channel customer experience analytics platform are best for your company.
Richard Perroset | TrustRadius Reviewer

Return on Investment

BrandsEye

  • As I have only been using the software for approximately 3 weeks it is difficult to say.
Anonymous | TrustRadius Reviewer

Verint Digital Experience ( formerly OpinionLab)

  • OpinionLab has provided very valuable insights, as a method of detection of site issues or customer struggle, where we can tie it to a customer experience in Tealeaf or Clicktale and then quantify the issue.
  • Feedback in customer service applications has also helped us improve our call center agent's experience by allowing them to report application issues on a system that didn't have as much analyst or product development priority, and reduce our average handle time.
Dieter Davis | TrustRadius Reviewer

Screenshots

Verint Digital Experience ( formerly OpinionLab)

Pricing Details

BrandsEye

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BrandsEye Editions & Modules

Edition
BrandsEye$199.001
  1. per month
Additional Pricing Details

Verint Digital Experience ( formerly OpinionLab)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Digital Experience ( formerly OpinionLab) Editions & Modules

Additional Pricing Details

Add comparison