DataEQ vs. Zendesk Suite
DataEQ vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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DataEQ | Enterprise companies (1,001+ employees) | BrandsEye is a South African reputation management and social media monitoring system competing with vendors like Trackur. BrandsEye scours the social web for mentions and uses crowdsourced analysis to judge sentiment. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
DataEQ | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Enterprise focused solution, with pricing based on data volumes | — | ||||||||||||||
More Pricing Information |
DataEQ | Zendesk Suite | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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DataEQ | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DataEQ | Zendesk Suite | |
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Likelihood to Recommend | 8.3 (4 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
DataEQ | Zendesk Suite | |
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Likelihood to Recommend | BrandsEye | Zendesk |
Pros | BrandsEye | Zendesk |
Cons | BrandsEye | Zendesk |
Likelihood to Renew | BrandsEye No answers on this topic | Zendesk |
Usability | BrandsEye No answers on this topic | Zendesk |
Reliability and Availability | BrandsEye No answers on this topic | Zendesk |
Performance | BrandsEye No answers on this topic | Zendesk |
Support Rating | BrandsEye No answers on this topic | Zendesk |
Online Training | BrandsEye No answers on this topic | Zendesk |
Implementation Rating | BrandsEye No answers on this topic | Zendesk |
Alternatives Considered | BrandsEye | Zendesk |
Return on Investment | BrandsEye | Zendesk |
ScreenShots | DataEQ Screenshots | Zendesk Suite Screenshots |