BRAVO! vs. Maestro

Based on my experience, I have found BRAVO! to be a great tool for employee recognition in a variety of scenarios. BRAVO!'s flexibility in allowing team members to send GIFs and animations can create a fun and lively atmosphere in the workplace.

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Incentivized

• Peer-to-peer feedback and employee recognition
• Excellent platform design that is both entertaining and easy to use
• The two main preferences are a rich feature set and an intuitive interface.

• Easy progress reports using a type of "mail merge" built in template
• Reports tab is a nice feature
• Seems fairly stable and reliable

Incentivized

• Embed videos
• customization rewards

• Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
• Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
• Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...

Incentivized

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Incentivized

I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.

Incentivized

A similar tool that we have used is Awardco. It is designed to perform all the amazing actions you need for successful employee rewards and recognition program. That said, I observed that BRAVO! comes with more functionality for its users.

Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!

Incentivized

• Every customer response is given on time.
• Recognition is transferred to every employee of the company.
• After Bravo, the employee turnover rate increased by 35%.

• Maestro allows me to log all communication with families, eliminating any question as to when I reached out
• Maestro is a huge time saver with sending progress reports
• Maestro lacks customization that would make teachers more efficient

Incentivized